Resource Access Specialist (SSS)

The Department of Community and Human Services values diverse perspectives and life experiences. The Department encourages people of all backgrounds to apply, including Black, Indigenous, and People of Color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with lived experiences.

 

 King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community. The Adult Services Division (ASD) of DCHS works in partnership with communities to develop, support and provide human services programs focused on achieving results in housing stability, financial stability, healthy living and social engagement for veterans, servicemembers and their families; older adults and their caregivers; and other populations who experience vulnerability. The division’s work also includes efforts to strengthen connections within and improve access to the human services system.

 

ASD Resource Access Specialists – Social Services Specialists are key members of the ASD Resource Access Team, which is charged with developing and maintaining a unified systems approach to the ASD portfolio of resources. These positions will work a rotating schedule at various community sites to provide information to and solicit feedback from King County residents. Resource Access Specialists report directly to the Resource Systems Manager. 

• Engage with King County residents at various sites within geographic King County.
• Provide information about ASD’s Resource Access services to King County residents and aid them in accessing them.
• Conduct surveys, gather feedback and staff resource fairs and listening sessions.
• Identify and establish working relationships with community partners and organizations: provide outreach, including presentations and workshops to share information about King County services. 
• Research additional resources to aid customers.
• Gather and track information on service needs trends.
• Serve on committees and task forces, as appropriate.
• Engage in continuous process improvement around outreach and community services.
• Encourage a knowledge-sharing culture across the organization.
• Perform other related duties as assigned. 

• Deep knowledge of equity and social justice principles and practices and understanding of the effects of place, race, policy, and system-based inequities on marginalized communities.
• Knowledge of community resources and referral systems.
• At least one year of experience working in outreach or community services programs for adults and/or families.
• Skill in working and building a rapport with diverse cultural, socio-economic and ethnic populations.
• At least 2 years of customer service experience.
• Skill in written and oral communications for a variety of audiences and the ability to manage work across several sites.
• Proficiency in Microsoft Word for Windows, Excel, and Outlook

• Valid Washington State Driver's License or the ability to travel throughout the county in a timely manner.

Preferred Qualifications:

• Bilingual/Multilingual: English/Spanish, Chinese, Somali, Ukrainian, Arabic, Russian, Amharic, Vietnamese, Dari.
• Preference will be given to a bilingual English/Spanish proficiency. 

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ , people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Salary : $59,675 - $75,650