What are the responsibilities and job description for the DME Customer Service Representative position at King Drug and Home care?
CSR Responsibilities/Objectives
- Monday-Friday 8:30am-5pm, 40 hours per week.
- Responsible for taking referrals for Durable Medical Equipment. Obtaining all intake information accurately and completely and forwarding to the Intake department for processing within 24 hours.
- Responsible for calling all insurance companies upon referral for coverage status in regard to: medical equipment coverage, in/out of network providers, pre-authorization requirements, deductibles and/or co-pays.
- Responsible for accurate and complete filing of documents into Document Management.
- Responsible to help prioritize deliveries and service. Promptly notify service personnel of any activity which requires their attention.
- Responsible for assisting all walk in customers.
- Responsible for data input of patient demographics, insurance and equipment in company’s software system.
- Responsible for completing all paperwork timely and forwarding to the appropriate location (ex. purchase orders, transfer forms, time sheets)
- Responsible to oversee restocking all branch inventory, OTC and medical equipment by coordinating with Warehouse Manager through Purchase Order requests.
- Other miscellaneous as requested by management
CSR Job Knowledge/Objectives
- Demonstrate working knowledge of the working aspects of home medical equipment field.
- Demonstrates excellent customer service mind-set and skills.
- Demonstrate working knowledge of office equipment (including computer, adding machine, copier and fax machines)
- Has proper telephone etiquette.
- Demonstrates general filing principles.
CSR Benefits
- PTO
- Major Paid Holidays
- Medical, Dental, and Eye Insurance
- Employer Match 401-K plan
- Employee Discounts
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Owensboro, KY 42303 (Required)
Work Location: In person
Salary : $14 - $16
