What are the responsibilities and job description for the Intake Assistant position at King & Siegel LLP?
About Us:
King & Siegel LLP is a plaintiff-side employment law firm committed to fighting for workplace justice. We represent employees facing discrimination, harassment, retaliation, and other workplace injustices. Our diverse team works collaboratively to deliver excellent legal representation with compassion and tenacity.
Job Description:
We are seeking a detail-oriented and empathetic Intake Assistant to join our growing team. The Intake Assistant will be the first point of contact for prospective clients, playing a critical role in gathering and organizing initial case information. This position requires excellent communication, organizational skills, and the ability to handle sensitive situations with professionalism and discretion.
Key Responsibilities:
- Serve as the initial point of contact for potential clients via phone, email, and online inquiries.
- Conduct thorough intake interviews to gather critical information about potential cases.
- Screen and assess potential cases based on firm criteria and guidelines.
- Input and organize intake information into the case management system accurately and promptly.
- Provide clear and empathetic communication to individuals in stressful or emotional situations.
- Coordinate follow-ups with potential clients to obtain additional information as needed.
- Collaborate with attorneys and team members to ensure smooth transitions of cases.
- Maintain confidentiality and comply with all legal and ethical standards in handling client information.
Qualifications:
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- Prior experience in a law firm, customer service, or similar role is a plus.
- Strong verbal and written communication skills.
- Exceptional organizational skills and attention to detail.
- Ability to handle sensitive situations with empathy and professionalism.
- Proficiency with case management software and Microsoft Office Suite (or willingness to learn).
- Bilingual skills (especially Spanish) are highly desirable.
What We Offer:
- Comprehensive benefits package, including health, dental, and vision insurance.
- Paid time off and holidays.
- A supportive and inclusive work environment.
- Opportunities for growth and professional development.
How to Apply:
Please submit your resume and a brief cover letter explaining why you are interested in the Intake Assistant position at King & Siegel LLP.
We are committed to fostering a diverse and inclusive workplace and encourage candidates from all backgrounds to apply.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $21 - $23