Sports Club/Fitness Center Manager

Sports Club/Fitness Center Manager

Overview: Provides leadership and direction to sports team.  Responsible for assisting with the day to day operational management of the entire sports operation including the sports club and all pool complexes.  Reports to the Vice President of Club Operations.

Responsibilities:

• Develops and manages the annual operating budget for sports club, to include monthly forecasting and variance reporting.
• Maintains budgeted expense-to-revenue and labor-to-revenue ratios for sports department.
• Interviews, hires, trains, reviews, schedules, coaches, and manages sports and pool complex team members.
• Develops and implements programming for members and guests and ensures service initiatives are met and customer base is retained.
• Ensures all facility areas and equipment are in excellent condition, maintained and working properly.
• Coordinates with Maintenance and Housekeeping Departments on repair work, painting, laundry and cleaning.
• Responds to guests’ and members’ complaints regarding service ensuring the customers are satisfied as well as reviewing and addressing Medallia issues ensuring sports club meets resort standards.
• Oversees and develops children’s activities and programs.
• Creates and managers the approved departmental budget for equipment purchases and inventory.
• Provides leadership and direction to sports and pool complex team members.
• Performs other duties as assigned.

 Qualifications:

• Must be knowledgeable in a variety of sports.
• Must possess general mechanical abilities to troubleshoot and oversee basic repair.
• Must be very familiar with pool operation with emphasis on basic water chemistry and an understanding of disinfecting systems.
• Ability to lift, push, pull or carry up to 40 pounds, must be able to withstand a range of outside weather conditions (heat/cold, rain/snow, etc.), able to withstand prolonged exposure to sunlight for up to 8 hour shift.
• Possess excellent verbal and written communication skills.
• Ability to work without supervision and make decisions that impact the organization financially.
• Must have professional presentation as an ambassador of the company serving as a property leader.
• Must possess a general knowledge of fitness training and pool maintenance.
• Ability to ensure work responsibilities are covered when absent.
• Ability to approach others in a tactful manner and reacts well under pressure.
• Possesses knowledge of occupational hazards, safety precautions and safety regulations related to recreational activities and other work related precautions.
• Possess considerable knowledge of principles and processes for providing excellent customer service.
• Must have the ability to enforce operating policies and procedures in an effective and courteous manner.
• Ability to communicate complex directions and information effectively so others will understand.
• Ability to listen and understand questions and ideas presented verbally and in writing.
• Bachelors’ degree in sports or business related field, preferred.
• Must have previous managerial experience and a minimum of three years’ experience in recreation type facility.
• Must possess AFO and CPO certification.
• Ability to work days, nights, weekends, holidays.