What are the responsibilities and job description for the Door/Hardware Field Service position at Kinship Group LLC?
While our main business location is in Auburn, WA, this is a remote position open to qualified candidates who reside within the United States.
Essential Functions
Frequent overnight travel (>
50%) to job sites across the United States.
Conduct Site Surveys / Inspections for Sales Team.
Conduct service calls, identify customer problems or needs and recommend solutions accordingly.
Know products and services and how they can benefit individual customers.
Provide technical and / or warranty support for Kinship supplied materials.
Maintain schedule of all site surveys and field work in Outlook.
Conduct pre-install meetings and confirm scheduled service work with customers prior to service date.
Receive and QC material prior to installation or service work.
Perform installation and / or service of door hardware, including low voltage electrical hardware.
Retain core customers by providing excellent customer service.
Participate in continuous product training.
Complete forms and reporting in accordance with Company policies and procedures.
Responsible use of company credit card and timely submission of monthly expense reports.
Communicate professionally with colleagues and customers verbally and in writing.
Safely perform physical demands as listed below.
Job Qualifications
Education : High School Diploma or GED required.
Preferred Experience : 5 years' minimum experience in door & hardware industry.
Preferred Experience : Prior experience with door and hardware installation, as well as low voltage electrical hardware.
Knowledge, Skills, & Abilities
Excellent customer service and social skills
Effective verbal and written communication skills
Ability to work effectively in stressful situations
Good collaboration and teamwork abilities
Excellent time management skills with proven ability to meet deadlines
Quick critical thinking and problem-solving skills
Mathematical knowledge, including fractions and decimals
Accurately use and read tape measure and rulers
Safely operate power and hand tools
Benefits
Full coverage medical and dental for employees and partial coverage for family members
Voluntary vision coverage
Employee Assistance Program
7 paid holidays
Generous paid time off
Annual compensation and bonus programs
Safe harbor 401k with 4% match upon eligibility
Flexible schedule
Daily Physical Demands / Work Environment
Works in home office and various job sites
Frequently (34-66%) stationed at a desk working on a computer / keyboarding
Frequently sitting while traveling to / from job sites
Occasionally (11-33%) moves about job sites
Occasionally moves up to 50 pounds
Seldom (1-10%) ascends / descends ladders
Frequently communicates verbally
Constantly (67-100%) hears
Frequently uses forceful grasp for lifting / carrying / pulling using greater than 10lbs force to maneuver doors, frames, etc.
Occasionally performs fine manipulation
Occasionally operates hand and foot controls
Constantly uses near vision, far vision and / or peripheral vision
Frequently reaches at / below shoulder level or overhead
Occasionally bends / stoops
Occasionally squats / kneels
Frequently performs low vibratory tasks
Generally moderate noise level, typical to job site
Kinship is currently hiring for this position with the requirement that all candidates permanently reside within the United States and have valid authorization to work in the U.S. without the need for employer sponsorship. Unfortunately, we cannot accommodate applicants outside the U.S. or those requiring work visa sponsorship at this time.
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