Job Description:

This role is pivotal to ensuring the efficiency and effectiveness of sales processes.

Key Responsibilities:

• Lead, mentor, and motivate Sales Operations team across several US locations and serving multiple industries to achieve performance goals.
• Recruit, hire, and train sales representatives to build a high-performing and customer-focused team.
• Ensure an elite customer experience by embedding a "customer first" mindset within the team.
• Proactively address customer needs and resolve challenges to build long-lasting key performance indicators (KPIs) to track the effectiveness of changes and initiatives, using data to make recommendations for continuous improvement across the business.
• Prepare and present strategic insights, market trends, and competitive intelligence reports to senior leadership, influencing decisions across the NA region.

Sales Process Optimization:

• Serve as first point-of-contact for customers in supporting sales quotations, orders, and service support for designated customer pool.
• Develop and implement efficient sales processes and best practices for inside sales and service support functions utilizing a CRM system and other resources as needed.
• Identify bottlenecks in the sales process and propose strategies to enhance operational efficiency, creating a cohesive and seamless flow of sales orders through the development of contract review process with standard work, DOA, and document storage.
• Utilize advanced analytics (CRM, FP&A, 3rd party data) to transform complex data set into actionable insights, supporting product strategy, marketing initiatives and sales deployment of e-commerce & automation tools into the sales process.

Analysis & Forecasting:

• Oversee the collection, analysis, and interpretation of market data and industry trends, identifying trends, opportunities, and challenges to inform strategic initiatives across the business.
• Provide actionable insights to improve decision-making and capitalize on sales opportunities.
• Lead cross-functional initiatives to continuously improve the customer journey & experience.
• Lead forecasting process, support order confirmation & S&OP with Production & Supply Chain.
• Develop a robust competitive intelligence framework across the portfolio, monitoring competitor activities, industry developments and market dynamics to identify risks & opportunities.

About Kistler:

Kistler is the global leader in dynamic measurement technology for measuring pressure, force, torque, and acceleration. Our cutting-edge technologies form the foundation of Kistler's modular solutions, enabling customers in industry and science to optimize their products and processes, securing a sustainable competitive edge. As a pioneering Swiss company, we drive the evolution of automobile development, industrial automation, electrified drive technology, automated and connected driving, emission reduction, and smart factories with our unique sensor technology.

Why Kistler?

At Kistler, your expertise is valued and nurtured. We offer exciting career opportunities in a global environment, providing a generous benefits package including medical, dental, vision, life, and disability coverage, a 401k plan with a 4% company match, and generous personal and vacation time allowances.