What are the responsibilities and job description for the Front Desk Scheduler position at Kitsap Mental Health Services?
Customer Service – Front Desk Representative
Hiring Range: $18.13 - $21.75 per hour
Benefits:
- Comprehensive and generous health, dental, and vision benefits
- Up to 19 days of PTO, 2 mental health days, and 9 paid holidays your first year (pro-rated for part-time)
- Company-paid life insurance, short-term disability, and long-term disability
- Student loan payment assistance and extensive training
- An incredible team approach that is dynamic and collaborative
Are you a compassionate and organized individual who thrives in a customer-centric environment? Step into the role of a Customer Service – Front Desk Representative, where you will be the first point of contact for our clients and visitors. This vital position involves coordinating appointments, managing documentation, and ensuring the smooth operation of our reception area at Kitsap Mental Health Services.
Primary Responsibilities:
- Welcome clients and visitors warmly, creating a positive initial impression of Kitsap Mental Health Services and offering assistance as needed.
- Adhere to agency scheduling guidelines to efficiently maintain and organize appointments.
- Facilitate customer service by performing patient registration tasks, including appointment scheduling, updating client demographics, and managing client accounts.
- Update billing information, process payments and co-payments, and ensure accuracy in client records.
- Maintain and manage client records meticulously to ensure data integrity and accessibility.
- Keep the lobby entrance inviting and clean, promptly alerting housekeeping or maintenance when needed.
- Provide directions and assistance to clients and visitors, ensuring they find their way around our premises with ease.
Minimum Qualifications:
EXPERIENCE: Experienced (minimum two years of job-related experience)
Preferred Qualifications:
EDUCATION: High School Diploma or GED
EXPERIENCE: Coursework in medical/psychiatric terminology.
Experience using an Electronic Medical Record (EMR).
Our recruitment processes are designed to prevent discrimination against our people regardless of gender identity or orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any aspect which makes someone unique.
Salary : $18 - $22
