Sr Network Engineer

Position: Sr Network Engineer Ciena Routing

Type: FTE Role

Preferred Locations: In-Person Allen, TX / Columbus, OH / Port Clinton, OH
Alternate Locations: Remote CAN NOT be in California

The most recent 3 years of experience need to be in a network planning, engineering, or senior NOC level position at a broadband, fiber, or cable company providing residential Internet services directly to customers using Ciena routing and switching equipment

Sr Network Engineer Ciena Routing and Switching / PON / Carrier Ethernet

The Sr Network Engineer is responsible for design and implementation of the Omni Fiber Network and its customer-serving equipment. This is senior position that designs network solutions to meet business requirements, publishes configuration guidelines and templates, engineers those designs into working network implementations, and troubleshoots/resolves issues with those implementations. This position focuses primarily on the engineering of Ciena routing and switching, access, and PON network elements for commercial ethernet virtual circuits (MPLS EVC/ELINE/ELAN). This is not a Transport/ROADM/Optical-focused role.

Responsibilities
40% Implement and oversee the implementation of network equipment, circuits, peering, and other network support functions in a rapidly growing service provider network
30% Design and configure network equipment for new business requirements. Publish network standard, configuration templates, guidelines. Maintain documentation.
20% Provide 3^rd level support for NOC and advanced technical support escalations
10% Other technical work as directed

Hours, On-Call, Travel
Standard office hours are Monday through Friday, 9AM to 6PM Local time. Hybrid In-Office/Work-From-Home and flexible hour options available. Candidates for the position will be expected to work occasional maintenance window activities (Midnight to 5AM ET) and provide occasional on-call support for escalations off-hours / weekends. Occasional travel is required for team planning sessions and local operations activity at a remote data center or field site. Candidates must have and maintain a valid state driver's license to operate a rental car or company vehicle.

Experience Required

• Minimum 9 years experience in an IT or Internet service related technical field

with

• The most recent 3 years of experience in a network planning, engineering, or senior NOC level position at a broadband, fiber, or cable company providing residential Internet services directly to customers using Ciena routing and switching equipment

**Fiber / PON / DSL or Cable broadband network experience is required
**Ciena SAOS equipment experience is required

Skills Required

• Design, configuration, and troubleshooting of routing and switching technologies in common use in service-provider networks
• BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, OSPF-TE, Service Provider Switching (QinQ, L2VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-Play
• Juniper / Cisco / Microtik routers and switches
• Fiber OLT/ONT/ONU PON platforms and technologies
• Familiarity with Commercial Ethernet, EIA/DIA circuits, NIDs, and common transport technologies

Knowledge of common Network Operations Center incident management processes, including ticketing, incident handling, customer notifications, root cause analysis / post-mortem documentation, and change management procedures

Any of the following technical certifications are desired:

Ciena - CRS-P/CRS-C and/or CE-P

Cisco - CCNP or higher (Service Provider tracks preferred)

Juniper - JNCIS or higher (Service Provider tracks preferred)

Nokia - NRS-I/II or higher

Metro Ethernet Forum (MEF) Professional

Equivalent professional certifications from any other vendor or networking related field

Candidates will be required to obtain and maintain professional Ciena CRS and MEF / Ciena CE certifications as part of their job role
Additional Skills

• Broadband customer troubleshooting and current or prior technical support skills
• Knowledge of TCP/IP and the common applications of the Internet
• Ability to navigate and guide others through Windows, Linux, and common Mobile platforms in GUI and CLI to perform network troubleshooting
• Knowledge of broadband home routers and the configuration/troubleshooting of both basic and advanced home broadband technologies (DHCP, NAT, Port Forwarding, UPnP, Firewall and Anti-Virus)
• Familiarity with WiFi technologies, including Mesh technologies and troubleshooting common WiFi connectivity and speed issues
• Familiarity with the concepts and implementation of subscriber provisioning for broadband triple-play services

Customer service and speaking skills

Fluency in English is required (fluency in any 2^nd language desired)

Conflict resolution and de-escalation of difficult customer interactions

An always-helpful positive attitude

Desired Skills

• Familiarity with internet caching technologies and CDNs
• Familiarity with common service provider level security threats and mitigation methods
• Knowledge of Windows / Linux system administration and common administration tasks
• A working knowledge of programming or scripting languages

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.