Systems Technical Specialist

Bring your talents and join a team where expertise and security is valued. As a Klingner Systems Technical Specialist, you will provide technical support and assistance to resolve problems with the organization’s computer networks and systems. If you’re ready for a career that is both challenging and rewarding, we want to hear from you.

Responsibilities:

• Provide technical support—identifying, investigating, and resolving users’ issues with computer software and hardware—for problems specific to the organization’s computer networks and systems.
• Be a critical team member that addresses Help Desk requests in a prioritized manner.
• Document IT procedures and processes.
• Assist with auditing and training functions surrounding cybersecurity.
• Apply knowledge of computer software, hardware, and procedures to solve problems.
• Collaborate with other staff to research and resolve problems.
• Collaborate with systems and network administrators to explain errors and/or recommend modifications to systems and networks.
• Arrange service by software or hardware vendors to repair or replace defective products.
• Travel to company offices throughout the Midwest to perform hands-on repair, installation, and/or hardware maintenance regularly.
• Assist with tracking inventory of IT assets, and helps with the disposal thereof through recycling and/or destruction as applicable.
• Maintain knowledge of technology innovations and trends.
• Perform other related duties as assigned.

Qualifications:

• Candidate should have an associates degree in a computer science related field with an IT certification like CompTIA A or similar is required at a minimum. A Bachelor Degree in Computer Science, or a related field is preferred.
• Two or more years of hands-on experience providing technical support in a corporate environment.
• Excellent interpersonal and customer service skills (i.e. patience, empathy, and adaptability), and the ability to explain technical information clearly and concisely to technical and nontechnical users.
• Candidate must be capable of lifting up to 50 pounds at times to lift and install various computer and networking equipment. Otherwise, a typical day entails prolonged periods of sitting at a desk and working on a computer.
• Strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
• Superior understanding of computer and networking hardware and software systems.
• Excellent time management skills.
• Proficient in Microsoft Office Suite or related software.
• Proficient in Microsoft Windows operating systems.
• Proficient with, or the ability to quickly learn, a broad array of networking and systems hardware and software.
• Experience and/or training in Python and SQL programming is desired, but not required if there is a demonstrated proficiency in at least one programming language.

Perks:

• Excellent benefits with a competitive salary based on experience and qualifications.
• Professional development assistance.
• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• VPTO, sick leave, and 7.5 paid holidays.
• 401(k) retirement savings plan with employer match.
• Health savings and Flexible Spending.
• Yearly Wellness reimbursement.
• Bonus opportunities.
• Referral program.
• Access to dedicated company truck for work assignments.

Your experience is valued. Unique to the Architecture, Engineering, Surveying, and Geotech industry, Klingner & Associates, P.C. has an average employee retention rate of 9.5 years. As a 120-year-old firm, this makes us proud. Each staff member provides a wealth of understanding and experience that helps drive our reputation for high quality deliverables.

Client support is important to everyone in the firm. For over 10 years, Klingner has maintained an 85% client retention rate. We are also focused on staying ahead of the curve when it comes to technology, culture, and project delivery.

With an engaged leadership, Klingner acts on employee feedback and recommendations for continued evolution. At Klingner, we value quality, respect, professional advancement, and enjoying the work environment.

Apply today to become a part of a growing organization, deeply rooted in the communities we serve. To apply, please visit the Klingner website (https://www.klingner.com/careers/#openpositions) and fill out a pre-application, along with submitting a resume.

We are proud to be an EEO/AA M/F/V/D employer.

Job Type: Full-time

Pay: $24.00 - $36.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Compensation Package:

• Bonus opportunities
• Overtime pay
• Profit sharing

Schedule:

• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Microsoft Windows Server: 2 years (Preferred)
• Technical support: 2 years (Required)

License/Certification:

• CompTIA A (Required)

Security clearance:

• Confidential (Preferred)

Ability to Relocate:

• Burlington, IA 52601: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $36