Key Responsibilities :
Manage the daily operations of the loan servicing department, ensuring efficient processing and servicing of motorcycle loans.
Develop and implement operational policies and procedures to enhance service quality and efficiency.Team Leadership :Lead, mentor, and develop a team of loan servicing professionals, fostering a collaborative and high-performance work environment.
Conduct regular performance evaluations and provide feedback to team members.Compliance and Quality Assurance :Ensure all loan servicing activities comply with regulatory requirements and company policies.
Implement quality control measures to maintain high standards of service and compliance.Customer Service Management :Oversee customer service operations, ensuring timely and effective resolution of borrower inquiries and issues.
Develop strategies to improve customer satisfaction and retention.Performance Monitoring :Monitor key performance indicators (KPIs) to assess the effectiveness of loan servicing operations.
Prepare and present performance reports to senior management.Process Improvement :Identify opportunities for process improvements and implement changes to enhance operational efficiency.
Stay updated on industry best practices and incorporate them into the loan servicing operations.Collections and Recovery :Oversee the collections process to minimize delinquencies and maximize recoveries.
Develop and implement strategies for effective repossession and remarketing of motorcycles.Technology and Systems Management :Evaluate and implement new technologies and systems to improve loan servicing processes.
Ensure the loan servicing systems are functioning optimally and address any technical issues promptly.Financial Management :Assist in managing the loan servicing budget, ensuring cost-effective operations.
Analyze financial data to identify opportunities for cost savings and revenue enhancement.Stakeholder Collaboration :Collaborate with other departments, such as underwriting, sales, and compliance, to ensure seamless loan servicing operations.
Represent the loan servicing department in meetings with senior management and external stakeholders.System Setup and Management : Design, implement, and manage servicing systems to ensure efficient and effective operationsProcess Development : Develop and optimize processes to enhance operational efficiency and service quality.Staff Management : Lead, mentor, and develop a high-performing team of servicing professionals.Procedure Implementation : Establish and enforce standard operating procedures to ensure consistency and compliance.Control and Compliance : Ensure all operations comply with regulatory requirements and internal policies.Audit Management : Oversee internal and external audits to ensure compliance and identify areas for improvement.Repossessions and Remarketing : Manage repossession processes and remarketing strategies to maximize asset recovery.Collections Management : Develop and implement strategies to improve collections and reduce delinquenciesUtilize Loan Management Systems (LOS) to process and manage funding transactionInteract with Senior Management to make recommendations on credit strategiesMentor junior team members and contribute to knowledge-sharing sessionsAll other job duties as assignedQualifications :
Bachelor's degree in business administration, Finance, or a related field; MBA preferred.Minimum of 15 years of experience in servicing operations, with at least 5 years in a leadership role.Strong knowledge of regulatory requirements and compliance standards.Excellent leadership, communication, and interpersonal skills.Proven ability to develop and implement effective processes and procedures.Experience with audit management and risk assessment.Strong analytical and problem-solving skills.Minimum of 8-10 years of experience in statistical modeling, data analysis, or related roles.Familiarity with financial services and loan origination processes is preferred.Profile Differentiators :
Experience in founding, co-founding or working in a fast-paced startup environmentExperience in Powersports Finance Industry (motorcycle, ATVs UTVs, PWCs)Experience in a FinTech startupPrior experience in managing a team of Data Scientists and Risk AnalystsMaster's degree or Advanced Professional degreeSalary Range :
140,000 - $160,000 annually, based on experience and qualifications.
Equal Opportunity :
KMRF is an Equal Opportunity Employer; employment with KMRF is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin / ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Salary : $140,000 - $160,000
