IT Support Specialist

Job Function/Purpose

Responsible for supporting all areas of the company's PC and peripheral devices. This position provides first and second level support to end users, using the internal Help Desk Ticket System, by researching and answering questions, resolving problems, and documenting the solution to the resolved problem. Problem resolution will include equipment repair and will require individual, hands-on help. Problem resolution may involve creative thinking and the use of diagnostic and testing tools. This position is part of an on-call rotation and may require work outside of normal business hours. This position may require occasional travel.

Principal Activities

• First and Second level help desk support
• Provide answers to users by identifying problems, researching answers, and guiding users through corrective steps
• Provide single point of contact for all users reporting problems with computer operation while performing their business function
• Troubleshoot reported hardware and software problems. Perform repairs for PC's and printers.
• Install new PC's, printers, and software
• Install, configure, and upgrade Windows O/S and applications running on Windows.
• Train end-users on the use of devices and software
• Administer the corporate PC anti-virus program
• System Monitoring
• Provide assistance to ensure all computers are up to date with patches and updates
• Provide support to our remote locations by phone and when necessary in person
• Assist in the development of standards for the type of computer hardware and software used. Ensure standards are followed
• Perform hands-on fixes at the desktop, including installing and upgrading software, installing hardware, and configuring systems and applications
• Provide support for major business systems such as email, printing, PLM