Demo

Administrative Assistant-16851

Knowledge Builders Inc
Rochester, NY Full Time
POSTED ON 4/6/2025
AVAILABLE BEFORE 6/5/2025
Job Description

Office of Aging and Long-Term Care

Administrative Assistant

The New York State Department of Health, Office of Aging and Long-Term Care, Division of Nursing Homes and ICF/IID is seeking to fill two Administrative Assistant positions in the Rochester, New York office. This a full time/37.50 hour per week position.

Minimum qualifications include excellent working knowledge of Microsoft Office, specifically Word and Excel; the ability to work on a team and handle multiple, shifting priorities; good organizational skills; ability to correspond with the public, healthcare professionals as well as other agencies; and familiarity working in electronic databases including previous experience working with the Automated Survey Processing System (ASPEN).

Preferred qualifications include: excellent organization skills and attention to detail. Previous work experience in healthcare and/or business office and the ability to quickly adapt to the Long-Term Care computer programs.

Duties include:

  • Answers and distributes phone calls to appropriate areas.
    • Responds to routine program-related telephone and email inquiries.
    • Screens and directs incoming calls.
    • Responds to questions regarding Nursing Home Complaints. Redirects caller when applicable.
  • Input and retrieve information within multiple computer programs including ASPEN Central Office (ACO) and ASPEN Complaint Tracking System (ACTS).
  • Formats and prepares a variety of correspondence, reports, proposals and other written material.
  • Opens, logs and distributes mail daily.
  • Responds to program general questions and redirects callers as necessary.
  • Schedules meetings and conference calls:
    • reserve meeting rooms;
    • set up conference call login information;
    • monitor meeting invitation acceptances and rejections; and
    • re-schedule meetings and conference calls as necessary.
  • Perform basic office support duties such as:
    • photocopying
    • scanning;
    • faxing;
    • assembling informational packets;
    • filing;
    • distributing information; and
    • assist with conferences and other events as requested.
  • Performs minor document editing and proofreading.
  • Sets up and maintains project-related hard copy and electronic files including database input and updates.
  • Liaison between IT and Nursing Home Complaint Program related to reporting issues.
  • Assists with Nursing Home Surveillance Regional Offices:
    • Assist regional offices with finding someone to assist to resolve issues;
    • Work with regional support staff with basic office support duties (as described above);
    • Ensure regional offices are notified of changes in meetings, case addendums.
Company Description

Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey.

Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country.

We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse

Established in 2005, Knowledge Builders Inc. (KBI) offers a wide range of services, including Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling, and Call Center services to organizations of all sizes, including both private companies and governmental entities. KBI is a certified Woman-Owned Business Enterprise (WBE) recognized by New York State, New York City, and the Port Authority of New York and New Jersey. Our extensive consultant placements cover a variety of roles, from Technical Architects and Specialists to Developers, Project Managers, Analysts, Executive Secretaries, Nurses, Dietitians, Paralegals, Computer Operators, Food Preparation Workers, and many other occupations. To date, KBI has successfully placed over 1,000 consultants across more than 100 private sector companies and public sector agencies in New York State and throughout the country. We are dedicated to recruiting candidates who consistently exceed our customers’ expectations. Our diverse

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