What are the responsibilities and job description for the International Admission Counselor position at Knox College?

Job Description

Purpose :

The International Admission Counselor will work within a recruitment territory to achieve a high level of visibility for the College; identify and recruit well-matched candidates for admission; build relationships with high school counselors, educational consultants, and alumni; and assist students and their parents in applying for admission and financial aid.

Key Responsibilities :

1. Engage daily with prospective students and their parents via phone, text, email, video, and in-person to achieve a high level of interaction and build sustained relationships through the college search. Perform a specific number of outbound touchpoints per day.

2. Assist students in assessing match / fit and how Knox could help to achieve their educational goals. Work with families to understand American higher education, college costs, and the student visa process.

3. Work with families to understand college costs, affordability, and how to apply for scholarships and financial aid.

4. Build relationships with high school counselors and educational consultants via phone, text, email, video, and in-person.

5. Make in-person and virtual presentations about Knox, conduct interviews, represent Knox at college fairs, high school information sessions, and other events. Ability to give a Knox presentation, both internationally and domestically, conduct informational meetings and admission interviews, and assist with large campus visit programs as assigned.

6. Perform a holistic review of applications for admission, including the qualitative and quantitative evaluation of transcripts, standardized test scores, essays and written submissions, recommendations, and other evidence of student preparation, match, and fit with Knox College. Application materials are reviewed digitally within the Slate admission and document management system; evaluation of applicants is done by completing forms within that system.

7. Recruitment travel up to 10-12 weeks per year visiting high schools, attending college fairs, hosting information sessions, meeting with school counselors, community based organization advisors, and independent educational consultants, and conducting admission interviews for prospective students; work evenings and weekends as needed for events and to engage with students and parents. Hours can be long, and varied. This position often entails working evenings and weekends a minimum of 15-20% of the time.

8. Work alongside a direct supervisor and international recruitment team to achieve application and enrollment goals for each assigned market.

9. Regularly engage with, and help support the Campus Visit Team with prospective student visits to campus. Give presentations, conduct informational meetings and admission interviews, and assist with large campus visit programs as assigned.

Knowledge, Skills, and Abilities :

Exceptional interpersonal, communication, and public speaking abilities; and talent for developing relationships with multiple constituencies including students, families, school counselors, community based organization advisors and independent educational consultants.
Experience with and passion for creating virtual engagement, social media, video, digital communications, and online events.
Excellent organizational skills and ability to manage multiple projects simultaneously.
Ability to organize and prioritize work, manage complex tasks, and complete multiple projects on time while working independently and having the resourcefulness, flexibility, and initiative to adapt to constant change.
Must possess and be able to convey a strong appreciation and articulate the value of a residential liberal arts education; a commitment to diversity, equity, and inclusions; and respect for individual differences and an openness to values and opinions of others.
Ability to travel up to 10-12 weeks per year.
Ability to adapt to a changing work environment.
Ability to work autonomously as well as part of a team.

Disclaimer

The above information is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other duties may be assigned at the discretion of the leadership, director, or manager.

Standards of Performance :

Application materials are reviewed digitally within the Slate admission and document management system; evaluation of applicants is done by completing forms within that system.

Must possess and be able to convey a strong appreciation and articulate the value of a residential liberal arts education; a commitment to diversity, equity, and inclusions; and respect for individual differences and an openness to values and opinions of others.

An understanding of predictive modeling and the ability to implement a recruitment plan based on data evaluation and analysis, which encompasses the recruitment of students within all socio-economic levels to maintain financial stability and reach enrollment and net tuition revenue goals.

Experience as a manager with the ability to develop individual staff strengths and talent, build strong relationships, and collaborate with colleagues in the enrollment division and key stakeholders within and outside the campus community.

An understanding of key enrollment trends, policies, and practices such as financial aid strategy, predictive modeling, national trends, shifting demographic data, government policies, and major challenges confronting private liberal arts higher education.

Expertise in the use of CRMs; direct experience with Slate is preferred.

Ability to travel up to 10-12 weeks per year.

Ability to work autonomously as well as part of a team.

Provide leadership and support for the international admission counseling team. Standards of Performance :

Performance expectations to the international admission counselors have been clearly and consistently articulated. Annual performance reviews are thoroughly conducted.

International enrollment goals for each year are strategically set and distributed within the appropriate time frame each cycle.

Market Recruitment Plans are set and executed to the best of the staff’s ability, through the guidance, strategic vision, and support of the office leadership.

The office leadership is satisfied with the support the international admission counseling team is receiving to meet the overall recruitment goals and special projects of the admission office; the overall performance of the admission counselor meets standards defined by the Dean of Admission.

The director takes the initiative with assigned responsibilities, seeks out and acts upon constructive feedback, assists and supports other office staff with their duties as needed, maintains a positive attitude, and works effectively as a leader of the overall office team

Oversees the international admission counseling team to ensure inquiry, applicant, and enrolled student prospect management, file review, and data system assignments, as well as tasks in assigned special projects, are completed in a timely and satisfactory manner; tasks and assignments are completed on or before deadline dates set by the office leadership.

Minimum Education Required :

Bachelor’s Degree

Minimum Experience Required :

No prior experience necessary

Minimum Licenses / Certifications Required :

Driver’s License Required

Valid Passport Required

Must meet eligibility requirements to be a Designated School Official (DSO) as determined by the U.S. Department of Homeland Security by being either a citizen or a lawful permanent resident of the United States.

Additional Qualifications : (Preferred qualifications )

Previous experience in higher education or secondary education, international admission, college admission or advising, direct sales and marketing, or digital communications is preferred.

Proficiency in a second language

Experience living, studying, or working internationally.

Notice of Non-Discrimination

In keeping with its commitment to equal rights since it was founded in 1837, Knox College particularly welcomes applications from members of underrepresented groups. Knox College does not discriminate on the basis of sex, pregnancy, gender identity or expression, race, color, creed, national or ethnic origin, religion or religious affiliation, sexual orientation or preference, age, marital or family status, disability, veteran status, or other status protected by applicable federal, state, or local law in admission, financial aid, employment, athletics, or any other aspect of its educational programs or activities. In addition, Knox College is prohibited by Title IX of the Education Amendments of 1972 and its accompanying regulations from so discriminating on the basis of sex.

The College official responsible for coordinating compliance with this Notice of Non-Discrimination is the Director of Title IX and Civil Rights Compliance. Any inquiries regarding Title IX or the College's policies that prohibit discrimination and harassment should be directed to the Director of Title IX and Civil Rights Compliance identified below. The coordinator will be available to meet with or talk to students, staff, and faculty regarding issues relating to this Notice of Non-Discrimination and the College’s policies and procedures.

Director of Title IX and Civil Rights Compliance

Old Jail 12 | Campus Box K-209

337 South Cherry Street

Galesburg, IL 61401

Phone : 309-341-7751

Email : cultureofrespect@knox.edu

Inquiries about the application of Title IX to Knox may be referred to the Director of Title IX and Civil Rights Compliance, the United States Department of Education’s Assistant Secretary for Civil Rights, or both. Individuals may also contact the U.S. Department of Education's Office of Civil Rights for additional information.

Office for Civil Rights

U.S. Department of Education-Chicago Office

500 W Madison St., Suite 1475

Chicago, IL 60661-4544

Phone : 312-730-1560

Email : ocr@ed.gov

Inquiries regarding the College’s policies regarding the Americans with Disabilities Act of 1990 (“ADA”), or Section 504 of the Rehabilitation Act of 1973 (“Section 504”) should be directed to either the Human Resources Manager or Director of Disability Support Services identified below.

For Employees : Human Resources

Administrative Services Bldg - 112 | Campus Box K-200

2 East South Street

Galesburg, IL 61401

Phone : 309-341-7474

Email : hr@knox.edu

For Students :

Director of Disability Support Services

Stephanie Grimes

Umbeck Science and Math Center E111 | Campus Box K183

340 South West Street

Phone : 309-341-7478

Email : sgrimes@knox.edu

Learn more about our policies and procedures.

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