End User Support Specialist

Kobayashi Sugita & Goda seeking an Application Support Specialist to provide onsite desktop support to end users on a variety of issues such as identifying, researching, and resolving technical problems, training for the Firm’s desktop applications, assessing needs, planning and procuring software and hardware for delivery of legal services and management of the law firm, including computer network, internet and database administration, under the direct supervision of the IT Systems Administrator and Chief Financial and Administrative Officer. Attendance, punctuality and timeliness are essential functions of this position.

Responsibilities include (but not limited to):

Through knowledge of Windows Operating System (Windows 11) and all Microsoft Office Applications

Adobe Acrobat PDF editor (version 2017 and higher)

Working knowledge of Android and Apple smartphone operating systems

Working knowledge of cloud-based file transfer services (Dropbox, ShareFile, OneDrive, Box, etc.)

Working knowledge of Chrome, Firefox, and Edge web browsers

Knowledge of iManage Document Management System and Coyote Analytics

Ideal candidate will possess:

Strong written and verbal communication skills, clarity is very important

Ability to read and follow written instructions from I.T. Specialist and Chief Financial Administrative Officer

Ability to perform a wide variety of tasks in an often-changing environment on short notice

Must respond to requests in a timely manner and know how to prioritize tasks

Ability to deal with strong personalities in a courteous and professional manner

Strong confidentiality ethics regarding the use of corporate data systems and handling of sensitive data

Working conditions:

The position requires working on the computer for extended periods of time. On rare occasions, the position may require working during weekends and extended hours in order to meet numerous deadlines.

This position works in an office environment with the following characteristics; Air

conditioning, except for during evening and weekend hours, fluorescent lighting.

Moderate noise level.

Physical Demands:

Sitting 50.0% While answering phones, working on computer and completing various help desk tasks

Standing/Walking 35.0% While assisting end users, working at desk

Twisting/Crouching/Bending 5.0% While at desk and working on documents, answering phones, and lifting computer equipment, or files

Lifting/Carrying 5.0% Up to 40 lbs., while carrying or moving computer equipment

Pushing/pulling/Kneeling 5.0% While getting computer equipment from beneath desks or from shelves.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Honolulu, HI 96813: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25