What are the responsibilities and job description for the Orthodontic Treatment Coordinator position at Koerich Orthodontics?
This position is for treatment coordinator. Days and hours have some flexibility, from 24-26 hours/week (for full benefits). During the busy orthodontic seasons, you will likely be required to work more hours.
Koerich Orthodontics is looking to hire an orthodontic treatment coordinator. We are a close knit team looking to hire a sweet, customer service oriented team player to our clinical assistant team. Though your primary role will be at our Indian Trail office, there will be times where you may rotate to our 2nd location in Ballantyne, Charlotte.
It is important for our ideal candidate to be able to communicate knowledgeably and concisely about treatment needs and the orthodontic treatment process with our patients and their parents. Our ideal candidate is proficient with computers and able to multi-task while maintaining a pleasant and professional demeanor, excellent communication skills, attention to detail, and ability to work well with team members.
Benefits include:
- 401k with employers match and profit sharing
- Paid time off
- Paid holidays
- Health benefit
- Uniform allowance
- Free braces for direct family members
Requirements:
- Ability to work with computer and technology
- 5 star customer service skills
- Ability to professionally communicate on the phone
- NC Radiology Certificate
- CPR training up to date
Responsibilities for this role include but are not limited to:
- Responsible for all new patient and pre-treatment patients which includes confirmation calls, greeting new patients, presenting treatment options and finances, completing all contract paperwork.
- Maintaining the observation program and ensuring all patients have a future appointment.
- Maintaining the pending patients with phone calls and emails.
- Tracking all pending calls on the pending log.
- Tracking all new patients, contracts and observations on the applicable tracking spreadsheets.
- Answer telephones and greet/seat patients as needed.
- Review the schedule daily, weekly and monthly to ensure all new patient and observation appointments are filled.
- Communicate with referring doctors and insurance companies.
- Marketing campaigns, events and programs.
- Provide backup to the front desk.
- Provide back up for clinic at least to take scans/impressions and pictures
- Take x-rays
- Assist with periodic marketing activities on non-patient days/hours
- Maintain a clean area of work
***PLEASE READ THIS BELOW***
Please send a cover letter and updated resume. In the cover letter, please state how did you hear about us and why would you like to be part of the team. We will not consider anyone who fails to introduce themselves in a cover letter or email! Do NOT contact the office by phone. info@koerichortho.com
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Salary : $36,100 - $45,700
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