What are the responsibilities and job description for the Client Care Coordinator position at Kokua Healthcare?
Job Overview
We are seeking a dedicated and organized Client Coordinator to join our team. The ideal candidate will play a crucial role in ensuring effective communication between clients and our medical office. This position requires a strong understanding of medical terminology and administrative support within a healthcare setting, particularly in a dental or medical office environment. The Client Coordinator will be responsible for managing client interactions, scheduling appointments, and providing exceptional support to enhance the overall client experience.
Primary Responsibilities
- Write and review service plans. Visit existing clients for re-assessments
- Establish and maintain customer relationships and provide the highest quality customer service.
- Meet or exceed established sales targets.
- Conduct presentations and/or staff in-services to community groups and professional staff.
- Participate in health fairs, awareness days, etc.
- Join and attend area networking and chamber groups.
- Seek, develop and participate in marketing opportunities in the community.
- Establish working rapport with health care professionals in the territory.
- Monitor program growth through tracking marketing success.
- Provide complete and concise activity reports to management.
Additional Responsibilities
- Assist in the development of goals and objectives for Kokua Healthcare
- Assist in assuring continued customer service support by answering customer inquiries as required.
- Perform other related duties as assigned.
Knowledge and Skills Requirements
- MINIMUM OF TWO YEARS OF EXPERIENCE OR TRAINING IN THE HOME CARE INDUSTRY OR INDUSTRY CLOSELY RELATED TO PERSONAL CARE OR HOMEMAKER SERVICES, OR WHO POSSESSES A A PROFESSIONAL LICENSE SUCH AS A RN, LPN, LSW, PT OR OT.
- Demonstrate exceptional interpersonal skills, multi-tasking and problem solving.
- Present well to clients and peers.
- Demonstrate working knowledge of health care in home and institutional setting.
- Comfortable with closing/asking for business.
- Excellent telephone communication skills, basic knowledge of office and typing skills, good writing & creative skills, good organizational and problem solving skills.
- Proficiency in Microsoft Office and its various applications and possess the willingness to be trained in computer programs that are specific to the Always Best Care environment.
- A basic understanding of medical terminology relating to the senior population and rehabilitative care; be willing to obtain certifications that will make the candidate more knowledgeable about Health and Safety programs within the first 6 months of hire.
- Requires a valid driver’s license, reliable transportation and insurance.
- Group Presentation Skills.
Job Types: Full-time, Part-time, PRN
Pay: $22.00 - $35.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Lihue, HI: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $35