What are the responsibilities and job description for the Account Manager - Hard Rock Underground position at Komatsu?
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
Join our team as an Account Manager - Hard Rock Underground at Komatsu in Elko, Nevada. In this role, you will provide leadership and effective communication to the Komatsu Management Team, collaborating closely with our Komatsu Mining Representatives. Your focus will be on ensuring strong, multidirectional communication, fostering high levels of customer satisfaction through our dedicated personnel, robust equipment fleet, and efficient processes that drive the success of our operations.
Key Job Responsibilities
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Job Overview
Join our team as an Account Manager - Hard Rock Underground at Komatsu in Elko, Nevada. In this role, you will provide leadership and effective communication to the Komatsu Management Team, collaborating closely with our Komatsu Mining Representatives. Your focus will be on ensuring strong, multidirectional communication, fostering high levels of customer satisfaction through our dedicated personnel, robust equipment fleet, and efficient processes that drive the success of our operations.
Key Job Responsibilities
- Provide Overall Leadership and Account Manager Oversight (this role is the face of Komatsu to the customer)
- Responsible for coordinating with the local branch in all aspects related to the customer account i.e, scheduling technicians, engage in Work in Process and Accounts Receivable activities to assist in proper communications between the customer and the region.
- Full ownership of customer relationship.
- Provides reports, research and documentation to both customers and regional teams to drive improvement and provide solutions.
- Possesses organizational, communication and problem-solving skills.
- Drive market share growth with the expanded Komatsu Hardrock Underground product line in assigned territory.
- Responsible for follow-up of all customer account issues including accounts receivable, product support, rental and sales.
- Properly schedule and provide leadership at customer meetings.
- Participate in various customer and community events.
- Stay informed about industry trends, technological advancements, and regulatory changes in the mining sector to identify opportunities for growth and innovation.
- Bachelor’s degree or combination of industry/educational experience of 10 years, with preferences of a degree in business or mining and experience in underground mining.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively.
- Ability to multitask and prioritize competing demands in a fast-paced environment typical of the mining sector.
- Detail-oriented with strong analytical and problem-solving abilities, particularly in addressing challenges specific to mining operations.
- Proficiency in CRM software and Microsoft Office Suite.
- Knowledge of mining equipment, processes, and safety regulations.
- Experience with mining software and technologies is a plus.
- Valid driver's license and clean driving record required.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
