What are the responsibilities and job description for the Technical Service Representative (Entry Level to Senior TSR) position at Komatsu?
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Overview
Komatsu, a global leader in the manufacturing, distribution and service of mining / construction equipment, is actively seeking Technical Service Representatives (TSRs) from Entry Level to Senior TSR to maintain and troubleshoot Komatsu (P&H) mining equipment, including electric shovels, at customers serviced by our Safford, AZ facility.
Key Job Responsibilities
- Lead issue resolution teams in the field to effectively research, document and review product Issues occurring on Komatsu (P&H)equipment.
- Oversee machine troubleshooting, inspection and audit teams. Accurately report machine condition, repair / maintenance recommendations, time to repair / service, and recommended upgrades. Facilitate development of maintenance strategies that promote safety, system reliability, and the reduction of unplanned down time.
- Assume project management of major electrical field jobs. Assist electricians with installations, wiring and commissioning of equipment.
- Effectively communicate to Customer Supervisors, Managers, Internal Employees, Engineering and Product Support on any customer requirements.
- Senior Technical Service Representativessupervise other TSRs, lead training activities, provide mentorshipand actively promote a collaborative learning culture between Komatsu Service Centers and Product Support.
Compensation and Benefits
If selected for employment you will be eligible for :
Qualifications / Requirements
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
