What are the responsibilities and job description for the AMS Customer Service Coordinator position at Komline?
As a pioneering leader at the forefront of advanced separation technologies, Komline has built a global reputation for its’ engineering excellence. Through a combination of innovative engineering, cutting-edge manufacturing, and decades of experience, Komline continues to produce the highest quality equipment by maintaining its own integrated manufacturing facilities. Servicing our core markets of Water & Process, Agricultural & Renewables, and Industrials, we pride ourselves on providing end-to-end separation solutions tailored to meet our clients’ needs. With a continuous record of rapid expansion and strategic acquisitions, Komline sets itself apart as we welcome and continue to grow our burgeoning business.
Throughout the years of innovation, our team supporting our Komline-Henry brand has developed numerous patented industrial coolant filtration products that are used all over the world. We bring products to life through use of 3D software to demonstrate to our customers real-life representations which aid in our focus to provide superior customer focus and service.
The Customer Service Coordinator is responsible for the ongoing service and parts support for customers, engineers, and sales. Additionally, this position is responsible for developing pricing, providing file drawings, and quotes for spares parts.
Role and Responsibilities:
- Maintain positive working relationships with existing customers and establish working relationships with new customers
- Receive inbound phone calls to exchange information and answer questions
- Prepare quotes based on customer requests
- Organize and prioritize sales and quotes to meet customer specifications and deadlines
- Process Sales Orders within the Enterprise Resource Planning (ERP) system
- Utilize ERP system to create detailed Bills of Material
- Research components and other materials for use in orders; contacting suppliers as needed to determine availability, functionality, and costs
Qualifications:
- High school diploma or GED, associate degree in a Business, Supply Chain or an Engineering discipline preferred
- Two years of additional experience working in a Purchasing or Customer Service role
- One to two years of experience working with an ERP system
- One to two years working in a manufacturing environment
- Knowledge of basic mechanical engineering terms and principals with the ability to read, write, and understand basic mathematics and measuring
- Basic understanding of accounting and finance principles
- Proficiency in Microsoft Office
- Ability to climb up and down ladders and/or stairs to examine parts and equipment
- Finger dexterity for drafting and computer use.
Equal Opportunity Statement: Komline is an EEO employer – M/F/Vets/Disabled
