What are the responsibilities and job description for the Healthcare Customer Service Representative position at Konami Digital Entertainment?
We are looking for an experienced Healthcare Customer Service Representative to join our dedicated customer support team.
Your primary responsibility will be to provide expert-level support to customers regarding our medical equipment and devices.
You will handle customer inquiries and issues via multiple communication channels, including Zendesk, phone, chat, and email.
In addition to resolving customer concerns, you will contribute to maintaining accurate records in our systems, such as Insite, OTS Database, and KCGN.
You will also collaborate with internal departments to ensure seamless operations and high-quality products.
The ideal candidate will have a proven track record of delivering exceptional customer experiences, combined with expertise in Microsoft Office, especially Excel.
