Outpatient Services Coordinator

Outpatient Services Coordinator

Position Summary:

Responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations and insurance paperwork using a top-rated, customer service focus at all times.

Responsibilities:

• Complies with all Kootenai Health confidentiality and HIPAA standards


• Functions as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities, and is able to provide information and direction as needed


• May enter orders, procedures, labs, and multiple tests regarding the care of patients while in the outpatient areas.


• Ensures patient demographics and insurance information is maintained in appropriate scheduling systems


• Communicates basic financial policies pertaining to insurance coverage, collects copays, deductibles, and self-pay payments


• Obtains referrals and pre-authorizations as required and processes charges


• Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports per leadership


• Familiar with standard concepts, practices, and procedures within the field


• Relies on experience and judgment to plan and accomplish goals


• Regular and predictable attendance is an essential job function


• Competent to meet age specific needs of the unit assigned

Team Highlights:

Kootenai Health provides comprehensive rehabilitation services to help patients achieve their best possible outcomes. Through dedicated service and compassionate care, our team believes rehabilitation services play a vital role for patients in their healthcare journey.

As one of the largest rehabilitation service providers in our region, our patients benefit from a team approach. This means patients are able to complete a full spectrum of treatments, procedures, and consultations from a multidisciplinary team of therapists for an individualized and comprehensive care plan.

Our rehabilitation services department provides robust outpatient therapy services for the community, including Physical Therapy, Occupational Therapy, Speech Therapy, Pediatric Therapy, Aquatic Therapy, and other Specialty Programs. This position provides administrative support to this department at a front-desk setting greeting patients over the phone and in person.

Requirements and Minimum Qualifications:

• High school diploma or equivalent preferred


• Two years' experience as a Health Unit Coordinator, Administrative Assistant, Scheduler; or an equivalent combination of related education and experience required.


• Working knowledge of medical terminology, confidentiality, HIPAA and electronic health record systems preferred

Working Conditions:

• Must be able to lift and move up to 10 lbs


• Must be able to reach arms above or below shoulder height


• Must be able to maintain a sitting position


• Typical equipment used in an office job


• Repetitive movements

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.




• Kootenai Health's tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it

• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.

• Competitive salaries with night, weekend, and PRN shift differentials

• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching

• Employees receive discounts at The Wellness Bar, PEAK Fitness, and more

• Robust and interactive employee referral program




• And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today! Please contact Alex Cronnelly at acronnelly@kh.org or the HR Front Desk at 208-625-4620 or email careers@kh.org   with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.