What are the responsibilities and job description for the CXO IT Support Technician position at KORE1 Technologies?
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for CXO IT Support Technician. The CXO IT Support Technician will work as a member of the internal end user support desk on the IT Operations and CXO teams. Key Responsibilities : Resolve computing and access issues for internal and externa employeesLeverage ServiceNow, SCCM, Active Directory, WorkspaceOne, and many other tools to provide support and solutions to the enterpriseAs part of the Support Desk team, they will be providing support for Windows computers and Mac computersEducation and Experience : 3 years of relevant experience OR Bachelor's degree 1 year relevant work experience Skills and Qualifications : Strong customer service skills including follow through and follow-upCuriosity and a desire to solve problems correctly the first timeAbility to manage, track and prioritize multiple tasks and projects Willingness to share knowledge and expertise with teammatesAttention to detail and willingness to go the extra mileHistory of exceeding ticket closure goals and SLAsProven ability to document customer contacts, troubleshooting steps, current status and resolutions in ticketsStrong Windows and Mac support experienceA positive and proactive attitude toward finding solutions, meeting commitments, and assisting othersGreat communication skills (people person)Be able to think on your feet and react quicklyThrive in a fast paced and high pressure environmentTeam player who works well with othersExperience administering objects in Active DirectoryExperience with Microsoft SCCMExperience with ServiceNowTechnical documentation abilitiesExperience using G SuiteExperience supporting Mac OS in an enterprise environmentCompensation depends on experience but is typicallyABOUT KORE1Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
