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CXO IT Support Technician

Telnet Inc
Englewood, CO Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/11/2025

Job Description :

The CXO IT Support Technician will work as a member of the internal end user support desk on the IT Operations and CXO teams. Key Responsibilities :

  • Resolve computing and access issues for internal and external client employees
  • Leverage ServiceNow, SCCM, Active Directory, WorkspaceOne, and many other tools to provide support and solutions to the enterprise
  • As part of the Support Desk team, they will be providing support for Windows computers and Mac computers

Education and Experience :

  • 3 years of relevant experience OR Bachelor's degree 1 year relevant work experience

    • Skills and Qualifications :

  • Strong customer service skills including follow through and follow-up
  • Curiosity and a desire to solve problems correctly the first time
  • Ability to manage, track and prioritize multiple tasks and projects
  • Willingness to share knowledge and expertise with teammates
  • Attention to detail and willingness to go the extra mile
  • History of exceeding ticket closure goals and SLAs
  • Proven ability to document customer contacts, troubleshooting steps, current status and resolutions in tickets
  • Strong Windows and Mac support experience
  • A positive and proactive attitude toward finding solutions, meeting commitments, and assisting others
  • Great communication skills (people person)
  • Be able to think on your feet and react quickly
  • Thrive in a fast paced and high pressure environment
  • Team player who works well with others
  • Experience administering objects in Active Directory
  • Experience with Microsoft SCCM
  • Experience with ServiceNow
  • Technical documentation abilities
  • Experience using G Suite
  • Experience supporting Mac OS in an enterprise environment

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