What are the responsibilities and job description for the Operations Customer Service Representative position at Kramer Beverage?
Operations Customer Service Representative
About Kramer Beverage:
Kramer Beverage is South Jersey's largest beer and alcoholic beverage wholesaler, owned and operated by four generations of the Kramer family since 1924. We service casinos, restaurants, bars, and liquor stores with top brands including local favorites. We offer competitive opportunities and room for growth in a fun and fast-paced environment that rewards hard work and results.
Kramer Beverage is committed to a diverse and inclusive workplace. To learn more about joining our team, visit: https://www.kramerbev.com
Duties:
- Answer incoming calls, texts and emails from customers, drivers, salespeople, etc and resolve issues.
- Assist with driver dispatch.
- Reconcile drivers route paperwork by verifying invoices and customer payments for accuracy.
- Perform customer service calls to elicit and record feedback from recent deliveries.
- Assist with recording and documenting driver adherence to company SOP’s and safety standards.
- Complete various other tasks and special projects as assigned.
- Work in a team environment while independently completing detailed tasks.
Compensation:
- Pay: $19/hr
- Paid time off (holidays & vacation)
- Excellent benefits including medical, dental, and vision
- 401(k) with company match and profit sharing
Qualifications:
- Associates Degree or above preferred.
- Strong interpersonal, communication and computer skills.
- Basic knowledge of Microsoft Office including Word, Outlook and Excel
- Flexibility in handling assignments.
- Hours are during the day but must have flexibility in schedule.
- Ability to multi-task while displaying strong listening and evaluating skills.
- Excellent attention to detail and the ability to follow through on projects.
- Ability and desire to work as part of a team.
- Bilingual is a plus
Salary : $19
