What are the responsibilities and job description for the Dispatcher position at Krise Services?
Job Title: Dispatcher
Company: Krise Services
Location: Elmer, NJ
Job Type: Full-Time
About Krise Services:
Krise Services is a growing leader in electrical, HVAC, and plumbing services, providing top-quality home service solutions. We are dedicated to delivering exceptional customer service and ensuring smooth operations across our departments.
Position Overview:
We are seeking a highly organized and customer-oriented Dispatcher to join our team. As a Dispatcher at Krise Services, you will play a critical role in coordinating and dispatching our service technicians to ensure timely and efficient service to our customers. While previous experience as a dispatcher is preferred, it is not required. However, experience with ServiceTitan is a plus.
Key Responsibilities:
- Efficiently schedule and dispatch service technicians for electrical, HVAC, and plumbing jobs.
- Coordinate job assignments based on technician availability, skills, and customer location.
- Monitor job progress and communicate updates to customers and technicians.
- Handle incoming customer calls and inquiries with a focus on customer service.
- Maintain accurate records of job assignments, technician routes, and job completions.
- Collaborate with department managers and other team members to optimize daily operations.
- Ensure all relevant data is entered and updated in ServiceTitan (preferred software).
Qualifications:
- Previous experience as a dispatcher is preferred but not mandatory.
- Experience with ServiceTitan software is a plus.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Ability to work in a fast-paced environment and handle high-pressure situations.
- A proactive, problem-solving mindset with attention to detail.
Why Join Krise Services?
- Competitive salary and benefits package.
- Opportunity to grow within a rapidly expanding company.
- Collaborative and supportive team environment.
- Ongoing training and professional development.
How to Apply:
Interested candidates should submit their resume and a brief cover letter detailing their experience and interest in the role. Please send all resumes to apply@kriseservices.com
Job Type: Full-time
Pay: $20.07 - $28.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
Work Location: In person
Salary : $20 - $28