What are the responsibilities and job description for the Residential Service Manager position at Kristy Cuthbert Recruitment?
Residential Service Manager
Action Air conditioning, Heating and Solar branch is part of the NearU organization focused on delivering high-quality, professional services in the San Diego area.
NearU is a people-centric, process-driven, and technology-enabled customer service platform dedicated to revolutionizing the home services industry by vastly improving the customer and employee experience.
Reports To : General Manager
Hours : Full Time
Location : San Diego
Compensation : We pay competitive market rates dependant on experience and qualifications, this role will be between $90-120k plus bonus
Includes : Benefits, Company Vehicle, Phone, and Computer
Summary : As a Residential Service Manager you will lead, guide, and support the residential service team. You will be responsible for guiding the office on scheduling, ordering, and supporting the field staff.
Responsibilities
- Maintain a professional appearance and be respectful
- Conduct yourself in a professional manner as a company representative while in commercial business or home
- Document all findings and recommendations
- Able to help troubleshoot HVAC equipment, ductwork and controls
- Commissioning & Startup HVAC equipment
- Excellent communication skills with team members & office staff
- Maintain high level of integrity
- Practice proper safety
- Grow the maintenance agreements each month
- Oversee sales office coordinators
- Make sure calls are routed for success each day
- Lead, guide, and train the service techs on a weekly and monthly basis
- Team player
- Maintain all company issued tools and vehicle (oil changes, wash and organize)
- Monitor and maintain daily, monthly revenue and margin goals
- Track revenue goals by week so you understand if you are on pace or behind to hit your target
- Review P&L’s on a monthly basis to see if numbers are accurate
- Follow all safety guidelines and procedures and participate in our overall “Safety Team” meetings
- Perform other duties as assigned
Requirements
We offer benefits including : Medical, Dental, Vision, Life, 401k, Paid Time Off & additional voluntary benefits
Salary : $90,000 - $120,000
