What are the responsibilities and job description for the Appointment Coordinator/Receptionist position at Kruse Motors?
Automotive Appointment Coordinator Job Description
Automotive Customer Service
If You Believe Customer Service is A True Craft -- One Built On Charisma, Communication And Thorough Product Knowledge (we'll Happily Teach You Everything You Need To Know) -- We Want To Talk To You!
The Customer Appointment Coordinator utilizes Their Selling Ability, Computer Skills, Courteous Phone Manner And Positive Attitude To Get Clients In The Door.
ESSENTIAL DUTIES:
- Answer All Incoming Phone Calls According To Script And Schedule A Service Appointment.
- Making Outbound Calls
- Contact Customers Using Scripts To Schedule Appointments For and Service.
- Confirm Scheduled Appointments.
- Reschedule No-show Customer Appointments.
- Purify And Update Customer Changes In Database.
- Contact Internet Customers Via Email And Phone To Schedule An Appointment.
- Assist With Other Duties, As Assigned.
Job RequirementsQUALIFICATIONS:
- High School Diploma Or Equivalent.
- Previous Experience With Phones Or Telemarketing Experience In The Following Fields: Automotive, Business Development, Customer Service, Highly Preferable.
- Previous Experience With The Process Of The Scripts, Power Tracks, And Alternative Choices.
- Demonstrate A Professional, Enthusiastic, And Friendly Attitude At The First Point Of Contact With Any Potential Client/customer.
- First-class Verbal, Written And Communication Skills Including The Ability To Initiate Dialogue With BDC Manager And Communicate Effectively And Efficiently.
- Organized, Multi-tasked, Self-motivated With The Ability To Work Effectively As Part Of A Team Or On Individually-assigned Tasks In A Fast-paced, Dynamic Environment Where Superior Time-management And Prioritization Skills Are Essential And Required.
- Preferable Knowledge Of Working Microsoft Word, Computer Literate/knowledge, Data Entry Skills.
WHAT WE OFFER:
- Ongoing Company-wide Training
- Strong Company reputation
- Growth Opportunities
- Professional, Enthusiastic & Supportive Working Environment
When You Join Our Organization, You'll Enjoy Comprehensive Training, Competitive Compensation, And Unparalleled Benefits. Simply Put, You'll Experience The Best That A Career In The Automotive Industry Has To Offer.
The Above Statements Are Intended To Describe The General Nature And Level Of The Work Being Performed By People Assigned To This Work. This Is Not An Exhaustive List Of All Duties And Responsibilities. We Reserve The Right To Amend And Change Responsibilities To Meet Business And Organizational Needs As Necessary.
We Are An Equal Opportunity Employer And A Drug Free Workplace.
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $15 - $19