What are the responsibilities and job description for the Assistant the Director of Service position at KSB SE & Co. KGaA?
KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
Assistant to the Director of Service
KSB GIW, Inc.
Job Title: Assistant to the Director of Service
Department: Service
Reports to: Director of Service
Location: Thomson, GA
Shift: First Shift
Department: Service
Reports to: Director of Service
Location: Thomson, GA
Shift: First Shift
Purpose of Position:
To support the Director of Service with administrative and service responsibilities
Duties and Responsibilities:
- Maintains calendars and coordinates schedules as needed
- Responsible for coordinating travel arrangements
- Prepares and validates expense reports
- Coordinates scheduled monthly meetings between the Service team and or other KSB employees
- Conducts daily updates to service orders, backlog, and billing reports within shared folders
- Coordinates on and off-site meetings, to include business-related social events
- Coordinates, participates, and documents service team bi-weekly meetings
- Facilitates the collection and reporting out of monthly forecasts for Service
- Performs analytics research and reporting as needed
- Provides comprehensive backup ERP support to each service location including purchasing requisitions, sales order processing, and work ticket maintenance
- Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate
- Prepares confidential correspondence, periodical reports, meeting notices, presentation materials and other documents in appropriate formats using word processing, spreadsheets, and graphics
- Prepares appropriate confidential communication and ensures the integrity of confidential information
- Assists the Service Director to ensure the completion of agenda and materials for meetings with customers/visitors and/or employees by due dates
- Maintains and supports seamless integration and collaboration between KSB GIW, Inc. mining and SupremeServ across all business operations and marketing strategies
- Special projects as requested
- Other duties as assigned
Education and Experience:
- Five years’ successful experience in an administrative and clerical support role
- Strong administrative, organization and coordinating skills are necessary, as well as the demonstrated ability to complete projects and meet deadlines
- Excellent communication skills, both verbal and written, are essential
- Experience communicating with managerial and executive level staff, customers, and all levels of employees within the company is required
- Must be highly proficient with SAP, Microsoft Word, Excel and PowerPoint, as well as possess excellent business English skills
- C4C or other CRM experience a plus
- The ability to maintain strict confidentiality is critical to the job
- Must also be able to multi-task, take on new tasks, and be willing to step outside their comfort zone
Physical Requirements:
- Primarily desk-type duty
KSB SupremeServ by KSB GIW, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB SupremeServ by KSB GIW, Inc. makes hiring decisions based solely on qualifications, merit, and business needs at the time.
KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.
We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.
