What are the responsibilities and job description for the Courtesy Clerk, Part-Time position at KTA Super Stores?
*This position is eligible for a "temporary" $750 New Hire Signing Bonus payable in 3 increments throughout the first 520 hours worked.
PRIMARY PURPOSE
The primary responsibility of a Courtesy Clerk is to ensure customer satisfaction by promptly and accurately bagging the customer’s purchased items quickly, efficiently, and intact. A Courtesy Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, and patient service.
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:
- Promptly and efficiently greet, thank, offer assistance, and meet the needs of all customers.
- Bag items quickly and efficiently without forgetting or damaging any items, by following proper bagging procedures.
- Transport and load groceries into vehicle of customers needing such assistance.
- Replace, retrieve or price check items for Cashiers
and customers.
NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.
- Assist customers with unloading items from shopping cart onto the check stand belt.
- Retrieve shopping carts from the parking and sidewalk areas and maintain cart availability to customers, as needed. Remove all trash from carts.
- Lock up shopping carts at closing of store.
- Return unwanted or damaged items to proper location.
- Refill and maintain bags and supplies at the checkstand, as needed.
- Restock beer case as needed.
- Perform and record regular floor sweeps as assigned.
- Respond to “mess calls” as needed.
- Clean restrooms, parking lot and front-end of store daily.
- Study and be able to explain specials, ads and promotions to customers.
- Assist other departments with job duties when necessary.
- Perform other duties as required or assigned.
CUSTOMER SERVICE EXPECTATIONS
All All associates are required to provide our customers with “World Class Service” with a local touch.
- GREET all customers (be friendly, smile and make face-to-face eye contact).
- HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
- Personalize the customer’s shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
- THANK all customers (show appreciation and offer a parting comment).
WORKING CONDITIONS
- Frequently perform most duties in an air conditioned building where it may be dirty, dusty, and noisy, and with a high volume of customers and co-workers.
- Occasionally work outdoors where the temperature and weather varies (hot, humid, rainy, vog,
etc.), to sweep the parking lot, retrieve shopping carts and assist customers to their vehicle. - Seldom work around fumes and odors from various products and customer’s perfumes.
