Sea Logistics Operational Care Specialist

ResponsibilitiesAt Kuehne Nagel our Sea Logistics Business Unit is on a mission to ensure every client leaves with a smileResponsive Communication : You will be the friendly voice our customers need, promptly addressing their inquiries through various channelsWith professionalism and empathy, you'll ensure they receive accurate and timely information that leaves them feeling valuedCreative Troubleshooting : Put on your problem-solving hat and dive into resolving customer needs with flair!Whether it's a simple hiccup or a complex challenge, your creative solutions and diplomatic approach will save the dayCollaboration : Teamwork makes the dream work!Collaborate with our rockstar sales, operations, marketing, and technical support teams to tackle customer issues and elevate their experience to new heightsMaster of Documentation : Keep our records shipshape!Your meticulous record-keeping in our customer service management system ensures no customer concern slips through the cracks, allowing for smooth follow-up and resolutionThriving in a Results-Driven Environment : Dive into the excitement of our results-driven culture!Customer Delight : Your prompt, professional, and empathetic responses will turn every customer interaction into a delightful experienceEmpowerment Through Information : Providing accurate and timely information will empower customers to make informed decisions and maximize their satisfaction with our products and servicesSmooth Sailing : With your efficient troubleshooting skills, you'll navigate through challenges to ensure our customers enjoy a seamless journeyTeam Harmony : Collaboration with fellow teams will create a symphony of support, ensuring every customer concern is addressed with precision and careBuilding Loyalty : Your commitment to exceeding performance goals will build a loyal customer base, ensuring their satisfaction and retention for the long haul