What are the responsibilities and job description for the IT Service Desk Specialist position at Kuehne+Nagel?
Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Naugatuck site is looking for a new IT Service Desk Specialist to join our IT team.
Your Role
You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. Also, you will be responsible for handling difficult, complex tasks that will be delegated to you by support agents. You will be involved in improvement of the existing workflows/processes and defining next steps for improvements together with technical teams and management.
Your Responsibilities
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. [recruiter’s job code]
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Your Role
You will be responsible for providing enterprise-level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, troubleshoot and resolve customer problems, interface with development on various product issues, and contribute to projects. Also, you will be responsible for handling difficult, complex tasks that will be delegated to you by support agents. You will be involved in improvement of the existing workflows/processes and defining next steps for improvements together with technical teams and management.
Your Responsibilities
- Resolve problems in response to customer/system reported incidents via trouble tickets.
- Setup and configure requests together with customer(s).
- Make changes to existing setups based on customer description.
- Prepare error diagnostics and detailed problem descriptions for escalation and handover.
- Improvement of customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Involvement in new technical improvement projects.
- Undertake and participate in development activities in conjunction with the other IT departments.
- Investigative nature, able to discover the problem of the customer, partner or stakeholder.
- Highly focused, with high interest in solving problems using existing /new technologies.
- Proactive, efficient, customer-focused and able to work under pressure with tight timelines.
- 2 years of managing multiple projects and competing deadlines with minimal supervision.
- At least 2-3 years of practical operational, support experience.
- Good communication, organization, and presentation skills.
- After hours on call support
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. [recruiter’s job code]
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
