What are the responsibilities and job description for the Sea Logistics Customer Care Manager, Import position at Kuehne+Nagel?
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Jersey City site is looking for a new Sea Logistics Customer Care Manager, Import to join our Sea Logistics team.
Your Role
As the Sea Logistics Customer Care Manager, Import you will represent Kuehne Nagel in the local community that embraces both internal & external Sea Logistics Customer’s. You will be responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction and retention. implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. you will also be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing all Customer complaints in a timely & satisfactory manner.
Your Responsibilities
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $105,000.00 and $110,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Your Role
As the Sea Logistics Customer Care Manager, Import you will represent Kuehne Nagel in the local community that embraces both internal & external Sea Logistics Customer’s. You will be responsible for implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. In addition, the Individual will be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing any and all Customer complaints in a timely & satisfactory manner. The overall goal is Customer growth, satisfaction and retention. implementing and managing the Customer Care strategy on a local level as well as continuously optimizing the level of customer service to provide customer excellence. you will also be responsible for managing the Customer Care Location Team in developing customer relationships, on-boarding of new Customers and addressing all Customer complaints in a timely & satisfactory manner.
Your Responsibilities
- Provide leadership, direction and monitor the Performance of the local Customer Care team and local Sea Logistics Field Sales team
- Oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary
- Close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience
- Profit Maximization – avoid additional costs & expenses due to internal service failure
- Financial Excellence & Development
- Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel
- Manage Customer retention & focus on prospecting for new Business
- Business Development & Strategy setting to increase Market share
- Supporting Sales in turning opportunities into Business Partners
- Continuous improvement of processes and controls aiming for consistent customer satisfaction
- Enhance customer satisfaction through the highest level of service quality achievable
- Analyze & follow up on Customer Feedback
- 5 years' Customer Service experience
- 5 years' People Leadership, Collaboration & Empowerment Skills
- Basic knowledge of Sea Logistics
- Financial acumen & analytical skills
- Must travel for business purposes
- Ability to report to the office 5 days per week
At Kuehne Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $105,000.00 and $110,000.00. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.
Kuehne Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne Nagel.
Salary : $105,000 - $110,000
