What are the responsibilities and job description for the Sea Logistics Operational Key Account Manager position at Kuehne+Nagel?
Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne Nagel, our Detroit is looking for a new Sea Logistics Operational Key Account Manager to join our Sea Logistics team.
Your Role
In this dynamic role, you’ll be the strategic partner and trusted advisor to our key customers, crafting innovative solutions that enhance their experience and drive their success. Acting as the central liaison, you’ll navigate complex operational needs, spearhead new projects, and ensure every customer touchpoint builds loyalty and satisfaction. With a pulse onYour Responsibilities
- Build and maintain strong customer relationships through regular contact to understand customer needs, establish trust, and serve as a primary escalation contact.
- Clarify, negotiate if necessary, and formalize operational requirements with the customer to align on expectations.
- Enhance customer satisfaction and loyalty by designing and implementing tailored solutions that meet specific needs.
- Act as a subject matter expert on our services and capabilities to support new business opportunities and educate the customer.
- Serve as the single point of contact for new business implementations, joint projects, or customer requests beyond routine operations.
- Identify and communicate operational risks to all relevant stakeholders.
- Advocate for the customer by conveying their needs and requirements across the broader Kuehne Nagel operational network.
- Develop and maintain the Master Operating Procedure (MOP) for global roles, and support local teams with Standard
- Operating Procedure (SOP) definitions.
- Assist with system setup and process automation within operational platforms.
- Collaborate with Global Key Account Management (GKAM) and Operations Management to establish and formalize Key
- Performance Indicators (KPIs).
- Facilitate the development of reports for monitoring KPI measurements and operational performance.
- Analyze root causes of non-performance and lead internal initiatives for operational improvements.
- Prepare and present data on KPI performance, projects, and other key operational metrics during global Business
- Reviews, and assist GKAM in creating Business Review presentations.
Your Skills and Experiences
- Minimum 5 years of experience in freight forwarding or transportation, with in-depth knowledge of import/export operations, security protocols, and international trade regulations.
- Proven ability to lead and manage internal resources through influence, leadership, and trust-building, while driving customer compliance and effective communication.
- Strong analytical, ambitious, and confident approach to driving wide-ranging internal and external improvement initiatives across multi-national and multi-business unit organizations.
- Expertise in customer relationship management, with experience in on-boarding new business and executing implementation best practices.
Good Reasons to Join
There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-[recruiter’s job code]About Kuehne Nagel
With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne Nagel Group is one of the world’s leading logistics companies.
CONTACT
US Talent Acquisition
USA.Talent.Acquisition@Kuehne-Nagel.com
