What are the responsibilities and job description for the Parts Department Administrative Assistant position at KUHN Group?
About the Role
We are looking for an organized and analytical individual to fill the position of Parts Customer Service Assistant. This role involves working closely with dealers, utilizing various business systems, and ensuring seamless communication throughout the process.
Key Responsibilities:
- Provide timely assistance to dealers via phone, email, or fax, responding to their inquiries and resolving issues in a professional manner.
- Enter dealer orders into the ERP system, reconcile paper and electronic carrier invoices, and maintain accurate records.
- Generate customs paperwork for international shipments, issue credit memos as approved, and coordinate return and credit portions of dealer terminations.
- Process dealer return requests, generate documentation, and administer the Annual Stocking Program.
- Cross-train on various tasks, serve as a backup for telephone and lobby reception functions when needed, and maintain customer service documentation as required.
