What are the responsibilities and job description for the Concierge/Front Desk position at KW PROPERTY MANAGEMENT AND CONSULTING?
Provide a professional and competent image in order to provide Residents with friendly and outgoing customer service. As a key employee liaison between all guests of the community and the Residents, the Front Desk Concierge must have experience in the hospitality industry, must demonstrate organizational skills, excellent interpersonal skills and strong communication as well as team leading skills. The Front Desk Concierge is responsible for the daily operation of the Front of House operations to include the Front Desk, front door, package management, mail room and safety agents.
Duties And Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position will be mostly indoor and will require standing and sitting throughout the day.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type
This is a full-time position, exempt position. Days and hours will be determined at the property level to suit the business needs of the community. This schedule may change to accommodate the business needs of the property.
Required Education And Experience
Employee reports directly to the Property Manager - Director of Residences.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Duties And Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Assist management in hiring, training, scheduling, evaluating, counseling, coaching, and motivating employees.
- Acquires and maintains current knowledge client’s community documents, policies, and procedures.
- Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.
- Ensures resident guest and intrusion deterrent policies are effectively followed.
- Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
- Assist with budgeting and long term planning.
- Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.
- Approves all departmental schedules
- Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
- Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
- Responds to phone calls and correspondence in a timely, professional manner.
- All staff must behave in a professional manner and comply with company’s safety standards.
- Ensure that all documents (sales, rental, and architectural applications, along with pet and vehicle registrations) are available and updated accordingly.
- Be aware of your surrounding property to ensure the established safety procedures and rules are being followed by staff, residents, their guest and vendors (contractors).
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
The position will be mostly indoor and will require standing and sitting throughout the day.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type
This is a full-time position, exempt position. Days and hours will be determined at the property level to suit the business needs of the community. This schedule may change to accommodate the business needs of the property.
Required Education And Experience
- High School Diploma
- Preferred, AA or BA degree
- Must possess strong customer service and hospitality background.
- Must be proficient and working knowledge of Microsoft Office Applications.
- Minimum of one (1) year related experience and/or training.
Employee reports directly to the Property Manager - Director of Residences.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
