What are the responsibilities and job description for the Service Writer/Advisor position at Kyyba Inc?
Job title: Service Writter
Location: Dearborn MI
6 months contract on W2
Job Summary
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customer’s needs, gathers pertinent information, and opens work orders; schedules work, and provides status updated to customers on repair work.
Works with the Service Supervisor and/or Team Lead to schedule job assignments and gathering updates for customers.
Develops positive relationships with key customers.
Top 3 Skills you are looking for:
1. Previous Service Admin duty experience.
2. Able to utilize basic skills in Microsoft Excel
3. Customer Service Experience
**Additional Manager notes**
The essential duties and responsibilities are listed below.
Initial contact for Service customers.
Taking thorough notes of customers complaint.
Writing the work order and inputting the information gathered into our operating system.
Daily updates written in all work orders on the status of the job. (EX: Estimated time of completion. Any commitments made to the customer)
Daily phone calls to customers giving them verbal updates on the status of the repairs being performed.
Answering in bound calls and directing them to specific contacts within the department when needed.
This is a 6-month role working Monday-Friday. The working hours are 7am-3pm with occasional 9am-5pm shifts. This role is 100% onsite. When the manager is ready, he will be requesting 30-minute zoom interviews.
Job Types: Full-time, Contract
Pay: $18.00 - $20.00 per hour
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Application Question(s):
- Are you local or nearby Dearborn MI?
Experience:
- Service Admin: 1 year (Required)
- Service writing: 2 years (Required)
Work Location: In person
Salary : $18 - $20
