Hotel Supervisor

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Deliver internal and external guest service the Penn Way.
• Creates an atmosphere that induces guests to have L’Auberge Baton Rouge as their casino/hotel of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.
• Trains, motivates, evaluates, supervises and assists in hiring staff to ensure that employees receive adequate guidance and resources to accomplish established job requirements.
•  Supervises and directs guest check‑in and check‑out process and the provisions of transportation services to ensure that procedures are followed and that guests are helped quickly and in a courteous and safe manner according to L’Auberge Baton Rouge’s standards.
•  Ensures the needs of guests are being met and are consistent with the standards established by management. Attends to guests’ complaints and requests as necessary and remains focused on quality guest services.
•  Maintains accurate transportation vehicle schedule to ensure all trips have vehicles assigned to provide superior guest service.
•  Oversees the daily activities of the Valet department to ensure the safe, smooth flow of traffic to and from the garage and support the meeting of quality customer service standards.
•  Coordinates with PBX, Reservations, and Housekeeping to ensure guest satisfaction.
•  Monitors equipment operations to ensure proper function; requests maintenance or revision as necessary.
•  Monitors stock par levels to ensure adequate supply levels are maintained; prepares supply orders as necessary.

BRING US YOUR BEST.

• Ability to communicate effectively with customers, outside contacts and all levels of employees.
• Ability to review written reports and observe job performance of subordinates.
• Ability to drive all company vehicles.
• Ability to use a typewriter, 10-key, etc.
• Ability to use a telephone.
• Ability to move effectively and efficiently around work area.
• May be required to work outdoors, in all weather conditions.  Proper clothing is provided.
• This position is, at times, subject to varying levels of crowds, noise and smoke, the severity of which depends upon customer volume.
• Supervisory experience helpful.
• Demonstrated knowledge of hotel operations.
• Knowledge of shuttle and transportation programs in a hotel/casino environment.
• Prior experience in valet operations.
• Class driver’s license required.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Salary : $21