What are the responsibilities and job description for the Front Desk Receptionist position at La Casa De Amistad?
RECEPTIONIST
Position Summary:
La Casa de Amistad is seeking a friendly, organized, and professional Receptionist to serve as the first point of contact for clients, visitors, and staff. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple tasks in a fast-paced environment. As the Receptionist, you will provide administrative support, assist with scheduling, and ensure smooth day-to-day operations of the office.
Key Responsibilities:
- Greet and welcome visitors in a professional and courteous manner, ensuring they feel comfortable and supported.
- Answer, screen, and direct incoming calls, providing accurate information or directing inquiries to the appropriate team members.
- Manage the reception area to ensure it remains organized, clean, and welcoming at all times.
- Schedule appointments, meetings, and events as required, coordinating with staff and clients.
- Handle incoming mail, packages, and deliveries, ensuring proper distribution to the appropriate individuals.
- Handle all payments and manage the register at the front desk.
- Assist with client intake forms and basic administrative tasks as needed.
- Maintain confidentiality of client and organizational information.
- Support staff with clerical duties such as filing, data entry, and document preparation.
- Respond to general inquiries and provide information about La Casa de Amistad’s programs and services.
- Assist with the management of community resources, including pamphlets, flyers, and program brochures.
- Help coordinate and support special events and outreach initiatives as needed.
- Provide general office support, including restocking office supplies and maintaining equipment.
Qualifications:
- High school diploma or equivalent (Associate’s degree or some college coursework preferred).
- Previous experience in a receptionist or customer service role is preferred.
- in English and Spanish is required.
- Strong communication and interpersonal skills, with the ability to engage with a diverse range of individuals.
- Ability to multitask and work efficiently in a busy, dynamic environment.
- Strong organizational skills and attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment.
- Ability to maintain confidentiality and exercise discretion in handling sensitive information.
- A positive, can-do attitude and a willingness to help wherever needed.
Requirements/Qualifications:
- High School Diploma or equivalent
- 2-5 yrs experience working in office setting preferred
- Competent Computer skills including MS office, excel, and working with database systems
- Numerical and literacy skills in Spanish and English
- Organization and planning skills
- Work management and prioritizing skills
- Verbal and written communication skills
- Problem solving ability
- Attention to detail and Accuracy
- Flexibility and Reliability
- Teamwork / Adaptability
- Mission oriented
The person in this position reports to the Director of Community Engagement. The position is 35-40 hours per week; pay will be based on experience. Position can accrue up to 120 hours of PTO. Health, Dental, and Vision Insurances are offered as well as a retirement plan match. $15-$17/hour. Submit your cover letter and resume to La Casa de Amistad in person or via email to dara@lacasadeamistad.org. Position posted until filled.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 35 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $15 - $17