What are the responsibilities and job description for the Collections Specialist position at LA Inc?
As a B2B Collections Specialist, you will be responsible for managing the collection of outstanding invoices and maintaining positive relationships with our business clients. You will work closely with internal teams to resolve billing issues, ensure timely payments, and minimize overdue accounts. This role requires excellent communication, negotiation, and problem-solving skills, as well as a strong understanding of B2B collections processes.
Compensation: $22-25/hour
Location: Phoenixville, PA
Key Responsibilities:
- Manage and follow up on outstanding accounts receivable, ensuring timely payment from business clients.
- Contact clients via phone, email, or written correspondence to collect overdue payments.
- Negotiate payment arrangements and settlement plans with clients.
- Investigate and resolve billing discrepancies and disputes in a professional and timely manner.
- Collaborate with internal teams, including sales and customer service, to address client concerns and resolve issues.
- Review and monitor aging reports to prioritize collections efforts and ensure accounts are up-to-date.
- Maintain accurate and detailed records of communication and payment arrangements in the system.
- Prepare and send dunning letters, payment reminders, and final notices to clients as needed.
- Provide regular reports on collections status and escalate high-priority issues to management.
- Assist in the development and implementation of collections policies and procedures to improve efficiency.
Qualifications:
- Proven experience in B2B collections or accounts receivable.
- Strong understanding of collections processes, including negotiating payment terms and resolving disputes.
- Excellent communication and negotiation skills, with the ability to build and maintain positive client relationships.
- Ability to work independently and as part of a team to meet goals and deadlines.
- Detail-oriented with strong organizational and time management skills.
- Proficient in Microsoft Office Suite and experience with collections software or ERP systems (e.g., Aderant, SAP, QuickBooks).
- Knowledge of relevant laws and regulations related to collections and credit management.
- High school diploma or equivalent; associate’s or bachelor’s degree in business, finance, or related field is a plus.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Work Location: In person
Salary : $22 - $25
