Hotel Programming Coordinator

La Mer Beachfront Resort is seeking a dynamic and enthusiastic Programming Coordinator to join our team. This multifaceted role offers an exciting opportunity to be at the heart of guest experience initiatives, special events, and resort programming. The Programming Coordinator will play a vital role in planning, executing, and enhancing guest activities, as well as supporting concierge and front desk operations. This position is perfect for someone who thrives in a fast-paced, guest-focused environment and is eager to learn and grow within the hospitality industry.

Key Responsibilities:

Guest Experience & Programming:

• Assist in the development, planning, and execution of engaging guest activities and special events.
• Set up, operate, and break down scheduled activities, ensuring seamless experiences for guests.
• Interact with guests, encouraging participation and creating a fun and welcoming atmosphere.
• Gather feedback and suggest new programming ideas to enhance the overall guest experience.

Guest Relations & Concierge Services:

• Provide concierge assistance by booking tours, excursions, and local experiences for hotel guests.
• Deliver amenities to VIP guests and ensure their special requests are met with excellence.
• Serve as a resource for guests by offering recommendations and information about the resort and surrounding area.
• Prepare and update a weekly resort report highlighting upcoming events, restaurant hours and specials, guest activities, and local happenings around Cape May to keep staff and guests informed.

Front Desk & Concierge:

• Assist at the front desk, checking guests in and out efficiently while providing top-tier customer service.
• Handle guest inquiries, concerns, and issues in a professional and solution-oriented manner.
• Support additional hotel operations and administrative tasks as assigned.

Job Requirements:

• At least one year of previous hospitality, event planning or guest services experience is a plus.
• Proficient with Microsoft Office, including Outlook, Word and Excel.
• Must have strong organizational skills, as well as attention to detail.
• Excellent written and verbal communication skills.
• Energetic, outgoing, and comfortable engaging with guests of all ages.
• Ability to multitask, stay organized, and work well both independently and as part of a team.
• Availability to work a flexible schedule, including weekends, evenings, mornings, and holidays.
• A passion for creating memorable guest experiences!

Physical Requirements:

• Regularly required to stand, walk, use hands, talk, or hear, and taste or smell.
• Frequently required to sit and reach with hands and arms.
• Occasionally required to climb or balance and stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 15 pounds.

Job Types: Full-time, Part-time, Internship

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Hospitality: 1 year (Preferred)
• Guest services: 1 year (Preferred)
• Event planning: 1 year (Preferred)

Ability to Commute:

• Cape May, NJ 08204 (Required)

Work Location: In person