What are the responsibilities and job description for the Front Desk Agent position at La Quinta Inns & Suites Sevierville/Kodak?
The La Quinta Inn & Suites in Kodak, Tennessee is looking for a front desk associate. This individual must have excellent customer service skills. A true desire to serve and take care of our guests. Hotel experience preferred but not required for the right individual. We need a team member who can add to our team and make us even better. This position will be a mix of shifts.
You must be able to work weekends and holidays. If you think you have what it takes to be part of a fun but demanding job. Please submit your resume or apply in person.
Job Type: Part time /Full time
Responsibilities:
- Greet and welcome guests in a friendly, prompt and professional manner.
- Maintain front desk records
- Respond efficiently to guest complaints and provide service recovery for ultimate guest satisfaction
- Support and comply with all hotel policies and procedures
- Enhance guest experience on a daily basis.
- Perform guest registration and room assignment and accommodate special requests of all customers.
- Answer the phones according to the standards of proper etiquette and as fast as possible.
- Ensure the cleanliness of the front desk and back office area at all times.
- Assist all guests with area information and any other queries as required. Ensure that all guest problems are resolved.
- Communicate and Assist fellow associates in their jobs to ensure that all jobs are done on time.
- Be familiar with the AM, PM and Night Audit shift daily checklists to ensure smooth daily operations.
- Maintain safety by adhering to safety policies.
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
- Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
- Experience as a front desk associate and experience with SynXis a plus
Required education:
- High school or equivalent
Work Remotely
- No
Job Type: Full-time
Pay: $10.00 - $14.00 per hour
Schedule:
- 8 hour shift
Ability to Commute:
- Kodak, TN 37764 (Required)
Ability to Relocate:
- Kodak, TN 37764: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $14
