What are the responsibilities and job description for the Hotel Front Desk Agent position at La Quinta Inns & Suites?
Seeking a hotel front desk agent (including a night auditor) that can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a front desk agent, you’ll have many opportunities to brighten someone’s check-in
As a front desk agent (or night auditor), you will
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- Welcome and serve guests in person and over the phone everyday.
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
- Assist in the closing of daily work for all outlets and posting correct daily totals.
- Balance room charges at the closing.
- Perform daily backups on systems and perform any necessary maintenance when situations arise.
- Balance daily credit card postings and transmit through the Property Management Systems.
- Notify proper outlets when discrepancies arise. Follow up with the general manager and document situations.
**Fundamentals** To be successful in this role, you must be proficient in English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Front desk agent should be able to work any shift as needed. 7am to 3pm, 3pm to 11pm, 11pm to 7am. Night auditor must be able to work from 11 pm to 7 am.
Monthly Incentive Bonus
This job offers a monthly bonus incentive, which is based on hotel revenue and quality scores.
Supplemental Insurance
This job offers supplemental insurance after ninety (90) days of employment.
How to Apply
Ask for Kim, when submitting your resume or application via email through really or in person at 2011 Menaul Blvd. NE, Albuquerque, NM (La Quinta Inn & Suites). Apply in person between 9am and 3 pm.
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
