What are the responsibilities and job description for the Client Service Manager position at Labor First LLC?
Summary of Position:
Provides Retiree First service standard for all clients and participation retirees, resulting in an
exceptional service experience. Works directly with client staff to ensure the product quality
delivered to customers and manages the day-to-day responsibilities with their team.
Duties & Responsibilities:
Provide daily client point of contact:
- Single point of contact for client
- Provide information on eligibility, billing, member and client services
- Perform critical information gathering and interpretation of data concerning
client specifications about products, structure, billing, and eligibility
- Design, prepare and coordinate member communications on behalf of client
- Develop creative solutions to client issues
- Lead client events to ensure personalized touch point opportunities
- Provide pertinent reporting to clients
- Travel (less than 10%)
Supports the Client Services Team:
- Assist team with questions specific to their assigned groups
- Oversees age-ins/dis-enrollments
- Disseminate information to team, proved cross team training for changes in
new groups
- Perform other duties and special projects as assigned
Handle escalated calls from members and clients
Licensing & Qualifications:
Proficient in Word, Excel and other Microsoft applications
High School diploma or equivalent
4 years customer facing, client service, sales, operation, benefit administration, project management, or account management experience.
2-year experience with database system and file transfers
Strong written and oral English communication
Self-aware and professional
Preferred Qualifications:
Proficient in Salesforce
Bachelor’s Degree from a 4-year college
2 years customer facing, client service, sales, operation, benefit administration, project management, or account management experience in a healthcare or call center-based environment required.
Fully insured and self-funded Medicare health insurance experience
Competitive salary
Comprehensive benefits package
401k contribution
Generous vacation time
Opportunity to grow
Fastest 50 Growing Companies in NJ
Must be excluded from OIG/SAM
All qualified applicants will receive consideration for employment without regard to race, age, color, ancestry, national origin, place of birth, religion, sex, sexual orientation, gender identity and expression, military or veteran status, genetic characteristics, or disability unrelated to job performance.