What are the responsibilities and job description for the Client Service Manager position at RETIREE FIRST LLC?
LaborFirst is the leader in Care Navigation and advocacy, dedicated to improving outcomes and satisfaction for group plan sponsors and their members. Founded in 2005, we partner with all major national health carriers to serve 450 clients and over 375,000 Medical and Pharmacy lives across all 50 states. We deliver high-touch solutions that drive value while preserving benefits. RetireeFirst, a LaborFirst solution, provides end-to-end Retiree Benefits Management. In partnership with plan sponsors, brokers, and consultants, we design, implement, manage, and administer Medicare benefits, ensuring a seamless transition and continued support. HealthActive, our solution for self-insured health plans with actives and early retirees, combines one-on-one health advocacy with technology-driven insights to help members successfully navigate their healthcare journey.
Summary of Position:
Provides Retiree First service standard for all clients and participation retirees, resulting in an
exceptional service experience. Works directly with client staff to ensure the product quality
delivered to customers and manages the day-to-day responsibilities with their team.
Duties & Responsibilities:
Provide daily client point of contact:
• Single point of contact for client
• Provide information on eligibility, billing, member and client services
• Perform critical information gathering and interpretation of data concerning
client specifications about products, structure, billing, and eligibility
• Design, prepare and coordinate member communications on behalf of client
• Develop creative solutions to client issues
• Lead client events to ensure personalized touch point opportunities
• Provide pertinent reporting to clients
• Travel (less than 10%)
Supports the Client Services Team:
• Assist team with questions specific to their assigned groups
• Oversees age-ins/dis-enrollments
• Disseminate information to team, proved cross team training for changes in
new groups
• Perform other duties and special projects as assigned
Handle escalated calls from members and clients
