Referral Coordinator

POSITION: Referral Coordinator

LOCATION: LVD Health Center, Watersmeet, MI

SUPERVISOR: Director of Patient Engagement

EMPLOYMENT: Full Time – Non-Exempt

SALARY/PAY RATE: Based Upon Experience/Qualifications

UPON HIRE:

• PTO

• Dental

• Vision

• Health Insurance

DESCRIPTION:

The responsibility of the referral coordinator position is to coordinate and manage

referrals for appropriateness, including fiscal awareness, for patient referrals to specialty

practices outside of LVDHC. This position will work closely with LVDHC providers,

nurses, Purchased Referred Care Services (PRC), and benefits staff to provide patients

with optimal referral outcomes.

RESPONSIBILITIES:

• Understand the importance of customer service and its direct relation to providing

quality healthcare

• Provide services in a HIPAA compliant manner

• Demonstrate and apply knowledge of medical terminology

• Receive, process, and direct patient medical referrals to external providers

• Ensure referrals are being processed by external providers and communicated

with patients in a timely and efficient manner

• Monitor patient referral appointments with external providers and anticipate

incoming information from referral appointment to be forwarded to appropriate

provider

• Close appropriate and expired referral orders

• Identify the appropriateness of medical referrals in accordance with Purchased

Referred Care (PRC) guidelines, medical history, and current problems

• Identifies appropriate quality controls for the Health Information Team and

ensures that monitoring, as well as process improvement is occurring

• Works toward achieving implementation of AAAHC certifications and conducts

appropriate follow up

• All other duties assigned

SKILLS:

• Ability to field and answer questions regarding health information throughout the

day

• Ability to help the Health Information Team work through issues that arise

• Ability to provide helpful feedback to Health Information Team members

• Ability to identify and professionally address efficiency and quality issues among

team members

• Ability to maintain confidentiality regarding all matters relating to patients and

strict practice of HIPAA compliance

• Proficient at using office equipment and computer software and scanners

• Well organized and efficient, able to follow strict timelines

• Able to function independently with limited direct supervision

• Ability to maintain professional attitude under stressful situations dealing with

both insurance companies and/or patients

• Ability to multi-task ensuring completion of all responsibilities in a timely

manner

• Reporting skills is a must

• Must have good attention to detail

• Must be able to create a safe and effective environment

• Must be able to analyze information

• Must have CPR (Heart Saver) certification or obtain within six months of hire and

maintain bi-annually thereafter

MINIMUM QUALIFICATIONS:

• High school diploma or GED. Medical terminology is required or willing to

complete training within in 1 year of employment

• Minimum of 2 years of medical experience is required and previous work

experience within an IHS facility is recommended

WORK ENVIRONMENT/PHYSICAL DEMANDS

• Fast paced with occasional high pressure or emergent situations

• May wear PPE such as gloves or a mask

• Frequent interaction with a diverse population including team members,

providers, patients, insurance companies and other members of the public

• Frequent sitting, standing, walking, reaching, grasping, carrying, and speaking

• Occasional bending, stooping, lifting less than 20 pounds

• Lifting, carrying, pushing, and pulling up to 50 pounds, with assistance if

needed

• Frequent use of computer, keyboard, fax and copy machine, and telephone

Posting Expiration Date: March 18th, 2025

Preference will be given to qualified individuals of American Indian descent.

The above statements are intended to describe the general nature and level of work performed by people assigned to

this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and

skills required of personnel so classified.

Management retains the right to add or to change the duties of the

position at any time.

Must be able to pass a pre-employment drug screen and applicable background checks related

to the position.

Lac Vieux Desert Health Center Mission Statement: The Lac Vieux Desert Health

Center strives to provide excellence in health care and to inspire a culture of wellness.