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Automotive Service Advisor

Lake City Auto Care
Hayden, ID Full Time
POSTED ON 4/13/2025
AVAILABLE BEFORE 5/12/2025

Job Description

Job Description

Lake City Auto Care in Hayden, ID is thrilled to invite a fresh Service Advisor to our vibrant team! Operating in three handy locations in Hayden, Coeur d'Alene, and Rathdrum, we are a locally-run automotive service dedicated to our team members and esteemed clients. Our Mission at Lake City Auto Care is to provide automotive service excellence to our community by maintaining the highest level of training for our employees, providing ethical, quality automotive repairs and services, and developing long lasting relationships with our customers. Come aboard at Lake City Auto Care and become a member of our acclaimed team acknowledged as the Auto Repair Best Of by North Idaho's Business Journal!

Compensation :

Base Commission ($70,000 - $100,000 yearly)

Responsibilities :

A Lake City Auto Care Service Advisor is on a team responsible for the effective operation of the Hayden location. With responsibility for ensuring operations are delivering expected sales volume and customer service results, the Service Advisor is critical to the success of the location. In this role, there is a wide range of responsibilities including :

  • Managing the daily customer care operations.
  • Meeting sales and profitability objectives through effective management of resources.
  • Creating and ensuring an environment of superior customer service.
  • Ensuring that policies and standards are reflected in all areas of service center operations, communications, and staffing.
  • Maintaining an organized and efficient daily schedule.

Qualifications :

  • Verify warranty and service contract coverage to ensure customer satisfaction and maintain accurate records.
  • Identify automotive issues by actively listening to customer descriptions, checking maintenance records, and examining service schedules.
  • Coordinate with Technicians and Foreman to ensure comprehensive servicing of customer vehicles.
  • Create detailed repair orders (RO) outlining symptoms, problems, causes, and necessary repairs.
  • Establish and maintain strong customer relationships by explaining estimates, setting expectations for vehicle return, and addressing concerns promptly.
  • Document automotive problems and planned corrective actions meticulously.
  • Stay updated on industry trends and advancements through educational opportunities.
  • Uphold the organization's reputation by taking ownership of tasks and seeking ways to enhance job performance.
  • About Company

    Lake City Auto Care utilizes "state of the art" high-tech tools and technology and training to best serve our customer's vehicles. Our expert team has been well-trained to become leaders in our industry to put you back on the road quickly and happily. We look forward to having you join the Lake City Auto Care team!

    We Offer Benefits

  • Health / vision / dental
  • 401(k) matching
  • Paid time off
  • Outstanding company culture
  • Training / education
  • Incentives
  • Company parties
  • and more...
  • Our Mission at Lake City Auto Care is to provide automotive service excellence to our community by maintaining the highest level of training for our employees, providing ethical, quality automotive repairs and services, and developing long lasting relationships with our customers.

    Salary : $70,000 - $100,000

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    Lake City Auto Care
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