What are the responsibilities and job description for the Hotel Guest Service Agent position at Lake Lure Inn and Spa?
Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality experiences at our resort. The ideal candidate will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. This role requires strong communication skills, a passion for customer service, and the ability to handle various guest inquiries efficiently.
Duties
- Welcome guests upon arrival and provide a warm, friendly atmosphere.
- Manage front desk operations, including check-in and check-out procedures.
- Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
- Perform night audit duties as required, ensuring accurate financial reporting.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Utilize phone systems to manage incoming calls and provide information to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold high standards of guest relations by demonstrating excellent phone etiquette and interpersonal skills.
Requirements
- Previous experience in hospitality or guest services is preferred.
- Familiarity with front desk operations and night audit processes is a plus.
- Strong customer service skills with the ability to handle challenging situations gracefully.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Proficient in using phone systems and other communication tools effectively.
- Excellent organizational skills with attention to detail in managing guest requests.
- A positive attitude and willingness to work as part of a team in a fast-paced environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $16 - $17