What are the responsibilities and job description for the Customer Sales and Service Representative position at Lakeland Communications?
Customer Sales & Service Representative
Ready to bring customers face-to-face with the latest communications technology? It’s an amazing time to join Lakeland Communications as we continue to grow and shape our communities through fiber optic deployment. Our mission is to provide customers a best in class experience by providing outstanding customer service and support over our fiber-optic network. This is achieved by providing customers precise answers to questions, quick and accurate responses and offering solutions to individual needs - while being truly passionate about their satisfaction .
A snapshot of your role:
- Provide a quality customer experience by actively listening and effectively educating customers regarding product/service features and benefits and troubleshooting occasional issues.
- Have the vision to see opportunities, anticipate needs, and identify solutions while building customer relationships and earning their trust.
- Process new orders and installations, troubles and apply payments.
- Create and maintain various Excel spreadsheets.
- Assists in the planning and execution of cross functional projects between accounting, operations and business development.
- Assists the accounting department with special projects.
What’s in it for you?
- A collaborative, customer-centric work environment where your opinion matters
- Varied and engaging work
- A work-life balance
- Service discounts
- Our comprehensive benefits package encourages employees and their families to build a lifelong relationship with us!
In the heart of beautiful Northwest WI and headquartered in Milltown for 117 years, Lakeland Communications is one of the area’s premier employers as a regional provider of integrated communication services (data, voice) delivered by state-of-the-art fiber optics.
If you possess passion and care about customers as much as we do, we want to hear from you! Please send your resume to us at our careers email address, careers@lakelandteam.com
Your resume should include your personal email address, phone number, and describe your experience with the responsibilities listed in this posting.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching contribution
- Dental Insurance
- Employee Discount
- Flexible Spending Account
- Health Insurance
- Life Insurance
- Paid time off
- On-the-job training
- Professional development assistance/Tuition Reimbursement for school or training
Shift:
- 8 hour work day
- 8 a.m. to 4:30 p.m.
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: One location
Qualifications
- Strong customer service skills with a focus on client satisfaction
- Proven sales abilities to effectively promote products and services
- Proficiency in Microsoft Excel for data management and reporting
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Strong problem-solving skills to address customer inquiries and concerns
Job Type: Full-time
Pay: $19.23 - $24.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Prescription drug insurance
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Hourly pay
- Yearly bonus
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- Associate (Preferred)
Ability to Commute:
- Milltown, WI 54858 (Required)
Work Location: In person
Salary : $19 - $25