Sales Account Executive

Join the Control Assemblies Team - Shape the Future of Automation!

Job Overview

Control Assemblies is seeking a talented Senior Sales Account Executive - Strategic Accounts to join our dynamic team in Plymouth, MN.

The Sr. Sales Account Executive is responsible for cultivating and expanding relationships with a select portfolio of key strategic customers. This role acts as a trusted advisor and advocate, ensuring customer satisfaction, driving revenue growth, and maximizing profitability within these accounts. The ideal candidate possesses exceptional relationship-building skills, a deep understanding of the sales cycle, and a proven track record of exceeding targets within complex, enterprise-level accounts.

Essential Duties and Responsibilities

• 
  Relationship Management:
  • Develop and maintain strong, long-term relationships with key decision-makers and influencers across multiple departments within assigned strategic accounts (procurement, engineering, sales, etc.).
  • Act as the primary point of contact for all customer-related issues, ensuring timely and effective communication.
  • Proactively identify and address customer needs and concerns, anticipating potential challenges and developing solutions.
  • Build rapport and trust with customer stakeholders at all levels, fostering a collaborative and mutually beneficial partnership.
• Account Growth:
  • Identify and pursue opportunities to expand business within existing strategic accounts, increasing share of wallet.
  • Develop and execute account plans that outline strategies for growth, including identifying new product/service opportunities and expanding existing product/service usage.
  • Collaborate with internal teams (e.g., engineering) to develop customized solutions that meet customer needs.
  • Negotiate contracts and pricing agreements, ensuring profitability and alignment with company objectives.
• Performance Monitoring and Reporting:
  • Establish and track key performance indicators (KPIs) to measure account performance and identify areas for improvement.
  • Regularly review and analyze KPI data, presenting findings and recommendations to both internal and customer stakeholders.
  • Develop and deliver compelling presentations that showcase account progress, challenges, and opportunities.
  • Proactively identify and address any performance gaps, working with internal teams to implement corrective actions.
• Problem Solving and Support:
  • Serve as the primary escalation point for customer issues, working collaboratively with internal teams to resolve problems efficiently and effectively.
  • Manage high-priority orders and ensure timely delivery, coordinating with operations and logistics teams as needed.
  • Address pricing issues and assist in negotiating favorable terms, balancing customer needs with company profitability.
  • Proactively identify and mitigate potential support issues, ensuring a seamless customer experience.
• Administrative and Communication:
  • Schedule and facilitate meetings with customer stakeholders, ensuring clear agendas and productive discussions.
  • Track meeting action items and hold both internal and customer teams accountable for completing assigned tasks.
  • Maintain accurate and up-to-date records of customer interactions and account activity in CRM.
  • Communicate effectively with internal teams, sharing customer insights and feedback to inform product development and marketing strategies.
  • Conduct customer satisfaction surveys.

Qualifications:

• Bachelor’s degree in business, Engineering, or a related field preferred.
• Minimum of 5 years of experience in sales or account management, with a focus on strategic accounts.
• Proven track record of exceeding sales targets and building strong customer relationships.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience with CRM software (e.g., Salesforce).
• Ability to work independently and as part of a team.

Key Competencies:

• Customer Focus: Demonstrates a deep understanding of customer needs and priorities.
• Sense of Urgency: Work with a sense of urgency to ensure customer issues are resolved promptly.
• Relationship Building: Builds and maintains strong, long-term relationships with key stakeholders.
• Communication: Communicates effectively both verbally and in writing.
• Negotiation: Negotiates effectively to achieve mutually beneficial outcomes.
• Problem Solving: Identifies and resolves complex problems efficiently.
• Account Management: Develops and executes effective account plans.
• Results Orientation: Driven to achieve and exceed targets.

• Health insurance
• Dental & vision insurance
• 401k & profit-sharing
• PTO & paid holidays