Job Details :
Job Title : Energy Management Customer Service Admin - Junior
Location : Marlborough, MA 01752
Duration : 5 Months
Est Pay Range : $23 / hr - $26 / hr
- Potential to convert
- 2 days onsite - Tuesdays and Wednesdays
Duties and Responsibilities
Respond accurately, promptly and effectively to all forms of communication, including but not limited to e-mails generated from the field directly or through the ServiceChannel platform.Ensure all services are completed in a timely manner and escalating difficult calls to Manager when services are not being addressed within certain timelines. Communicates with Vendors, Store Managers and Home Office personnel to resolve problems and answer questions.Performs auditing of invoices in accordance with individual department requirements.Ad Hoc reporting and analysis as neededSupports ongoing maintenance programs (strips, scrubs, high dusting) as well as project-based programs ( New Stores, relocated stores, and remodel projects)Promote a positive Company image to support Building Services objectives and mission statement.Compose personal replies to e-mails and maintain assigned reports.Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content.Minimum job skills required.
Excel skills requiredService Channel knowledge a plusProven conflict management skillsFlexible mindset, oriented towards conflict resolutionStrong follow up and organizational skillsStrong listening skillsAbility to prioritize workExcellent verbal and written communication skillsTyping skillsMinimum 2 years of call center or customer service or related experience preferredEEO Employer
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Salary : $26
